Ubisoft complaint: Ubisoft refused to help me recover my account and offered no alternatives

I’ve contacted Ubisoft chat support since I didn’t get any password recovery e-mails – I have not accessed my account for a few years and I just wanted to uninstall an old game I haven’t played in ages.

During the course of the conversation I learned that my account has been hacked and e-mail changed to a different one, and that’s the reason why I haven’t been receving password reset e-maiils.

Despite providing:

– launcher log
– screenshot from my e-mail ing The Division 2 purchase via Ubisoft store with my username visible
– screenshot from my PayPal ing payment for The Divison 2 order

I was told to present screenshots from Steam of any purchase from Ubisoft – I have been unable to present it because I don’t have any purchases meeting the criteria. I only have an activated The Divison 1 in my Licenses and product key activations but that wasn’t enough.

I’ve been asked repeatedly for the same thing, that does not exist. After explaning that it’s not possible for me to provide screenshot requested because no such purchases have been made via Steam that would meet the criteria, the support agent disconnected. I demanded to escalate my case and to be instructed where I can file an formal complaint – both these requests have been ignored.