Kia Motors complaint?

Do you have a dispute or a bad customer experience with Kia Motors? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just looking for information? Search through all 37 Kia Motors complaints we received.

Kia's consumer assistance line in the US is 1-800-333-4542. Have your VIN, mileage, the dealer's name and any service order numbers ready, and ask for a case number so you can refer back to it. Outside the US, every Kia importer runs its own customer service center, reachable through the contact section of the Kia website for your country. For a specific repair or purchase, the dealership's service manager or general manager is the first stop, because dealers are independent businesses rather than Kia itself.

Dealer and manufacturer each pointing at the other? Start your complaint here and we help you write an effective complaint fast, drawing on thousands of complaint letters that actually worked.

Ask the dealer for the denial in writing, with the exact reason: missing maintenance records, a part that is excluded, modifications, or damage judged to have an outside cause. Then gather your evidence: every service receipt and oil change record, the date the problem started, and any diagnostic codes or reports. Take it up with the dealer's service manager first, then open a case with Kia consumer assistance at 1-800-333-4542, quoting the dealer, the VIN and the written denial. Also check your VIN on Kia's website for open recalls or extended warranty campaigns: some engine and electrical issues are covered by campaigns that a dealer may not have mentioned. A second opinion from an independent mechanic helps if the cause is disputed.

A complaint filed through our complaint process backs that escalation up: we bring your case to Kia's attention through our own channels, and other Kia owners with the same engine or fault can find it and confirm it.

Stop driving if the engine knocks, loses power or a warning light stays on, and get the car to a Kia dealer for a diagnosis; insist on a written work order that states the symptoms you reported and what was found. Keep a log of every occurrence with dates and mileage, take photos or short videos of dashboard warnings, and note any oil consumption between services. Check your VIN for open recalls before you agree to a repair: a known defect may be fixed at no cost to you under a recall or campaign, and a dealer may quote a repair on a problem that a campaign already covers. If the car has been in the shop repeatedly for the same fault, keep every invoice together, because the repair history is what any escalation depends on, whether that is Kia corporate, a lemon law claim in the US or a consumer rights complaint elsewhere.

Kia dealerships are independently owned, so a complaint about a sale, a repair bill or rude staff goes to the dealership first: ask for the general manager or the owner and put it in writing with the date, the names of the staff involved and the documents (sales contract, work orders, invoices). If the dealer does not resolve it, contact Kia consumer assistance at 1-800-333-4542 with the dealer's name and your details: Kia can open a case about a dealer even though it does not own the dealerships. For sales or financing disputes, keep the signed paperwork and any advertised price or offer you relied on. Name the dealership and the staff involved in your complaint here, and our trained AI opens a case and keeps advising you what to send Kia consumer assistance next and when to push again.

Be careful. After a wave of Kia and Hyundai thefts, owners whose cars were stolen were contacted by a so-called tracking company that promised to find the car by GPS, took payment through a cash app, asked for more and never found it. Never pay a stranger upfront to locate a stolen car.

So far consumers reported 37 complaints about Kia Motors here, with an average rating of 1.3 out of 5. The most common themes: engines that fail or need major repairs, warranty claims that get denied, poor service and parts quality, faulty electronics, transmission trouble, and rude or unprofessional staff at dealerships.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Kia Motors through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Kia Motors can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.