Kaspas Desserts Complaint Sentiment: Neutral

Our sentiment meter has detected that Kaspas Desserts complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Kaspas Desserts, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 28, 2024

Kaspas Desserts complaint process

Do you have a dispute or had a bad customer experience with Kaspas Desserts? Submit your Kaspas Desserts complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Kaspas Desserts.

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How to file a complaint about Kaspas Desserts?

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Kaspas Desserts complaints chart

We have received 4 complaints about Kaspas Desserts over the last 12 months. The graph below shows a monthly breakdown.

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Kaspas Desserts complaint statistics

Curious about Kaspas Desserts's track record in addressing complaints within the Restaurants category? Dive into the all-time complaints data right here!

19
Total complaints
19
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
/10 19 ratings

How to contact the customer service of Kaspas Desserts?

Below, you will find the contact information for the complaint department of Kaspas Desserts. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+44-1733-565926
Webcare email:
customerservices@kaspas.co.uk
Contact form:

You can contact the customer service of Kaspas Desserts by calling +44-1733-565926. For Kaspas Desserts support through email, send your inquiry to customerservices@kaspas.co.uk. If you want to reach out to Kaspas Desserts through their own website, you can use their contact form.

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Kaspas Desserts reviews: (19)

Authentic experiences shared by our community for your benefit.

Mold.

Complaint from Keirh on 14 August 2023 about Kaspas Desserts.

My family went to Casper's for A treat my wife seen Mold over the And between chairs spoke to the manager about it manager refused to clear it manager offered 20% discount next visit I have now got... Read more

Comments: 0
Rating:

Food poisoning

Complaint from Apples1982 on 13 August 2023 about Kaspas Desserts.

I wish to lodge a formal complaint and let you know of my intention to take this further. I placed an order with Uber eats yesterday for a milkshake, slush and a brownie desert. The order was placed just before this branch... Read more

Comments: 0
Rating:

Bad service

Complaint from user01987 on 03 July 2023 about Kaspas Desserts.

Firstly, we ordered deserts to pick up which was extra than if we just ate in the restaurant. The order said it was ready about 10 minutes after I placed it so we went in to get it and the... Read more

Comments: 0
Rating:

They kicked me out!

Complaint from Bozoanca on 14 June 2023 about Kaspas Desserts.

I'm a Delivero driver and I went to pick up an order and they didn't want to give it to me saying that I had an order the other day and I didn't collect it! Saying my name is... Read more

Comments: 0
Rating:

Spoken to like dirt

Complaint from Zoe G on 06 March 2023 about Kaspas Desserts.

We when into kaspas St Helens orders desserts for my 7 year old son the woman spoke like dog dirt because we only had cash we asked for manager she said you will have to wait 30 mins there busy... Read more

Comments: 0
Rating:

Wrong order

Complaint from Jeanpaula96 on 11 February 2023 about Kaspas Desserts.

I ordered an ice cream shake with bubble gum and the blue syrup and the receptionist Chloe said they have the raspberry syrup but when l received my shake it wasn’t what l always have it didn’t look blue and... Read more

Comments: 0
Rating:

Wrong order

Complaint from 75sam on 17 January 2023 about Kaspas Desserts.

I went to order a white chocolate indulgence waffle today 17012023 for my girlfriend. I showed a picture to the guy that took my order of what I wanted. And I asked for extra white chocolate sauce which I paid... Read more

Comments: 0
Rating:

Racist Staff

Complaint from Mohammed Sabir on 12 December 2022 about Kaspas Desserts.

Dear Sirs, I visited Kaspas Edinburgh branch with my family today. i was quite appauled by the racist attitude of one of the employees named Alan. We arived at the shop at 10.20pm. We placed our... Read more

Comments: 0
Rating:

Lack of professionalism and communication

Complaint from jessf_17 on 22 November 2022 about Kaspas Desserts.

I have completed two shifts at kaspas now, my first shift was on a Sunday and was supposed to be my training day. The manager wasn't in as she is on holiday - the store has only just opened -... Read more

Comments: 0
Rating:

racial hatred that we are foreigners

Complaint from Cristian on 05 November 2022 about Kaspas Desserts.

I went to your place, and there were 6 adults and 8 children, of which there were several free tables and they didn't want them, they only gave us 2 tables and they had several free tables, that other customers... Read more

Comments: 0
Rating:

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