Banana Tree complaint?

Do you have a dispute or a bad customer experience with Banana Tree? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Banana Tree does not publish a central customer service phone number or email address. The route for queries and feedback is the Get in touch page on the Banana Tree website, and each restaurant's own page lists that restaurant's contact details for bookings and questions about a visit. Have the restaurant, the date and time, your booking reference or bill, and for delivery the order number ready.

Bill or order you want put right? Raise it here alongside the web form, and we push it out to Banana Tree by email, social media and printed letters.

Banana Tree has been owned since September 2022 by The Big Table Group, which runs around 200 restaurants in the UK and Ireland under brands including Bella Italia, Las Iguanas, Frankie and Benny's, Chiquito and Cafe Rouge. The restaurants trade through Banana Tree Restaurants Limited, a company that started in 1999 as Banana Leaf Canteen.

For a complaint this matters mainly when it needs to go higher: a problem with a visit or a delivery order is for Banana Tree itself, and a written complaint to the group's head office keeps a record above restaurant level.

Same problem at more than one Banana Tree? Start your complaint here: other diners who met it at their own restaurant can back your case up.

For a Banana Tree delivery ordered through a delivery app, report the missing, wrong or cold items in that app as soon as the order arrives, with photos, because the app usually handles the refund. For an order placed directly with Banana Tree, use the Get in touch page on its website with the order number, the restaurant and what was wrong, and keep the order confirmation and the card payment on your statement until the refund shows.

Under UK consumer law, food that is not as described or not of satisfactory quality gives you a right to a remedy, so keep the photos and the receipt.

Refused a refund on food that arrived wrong? Start it through our complaint process: we help you write it in minutes, with the order number and photos set out clearly.

Ask Banana Tree staff for the allergen information before you order, and say clearly which allergy or intolerance you have; UK restaurants have to be able to tell you whether a dish contains any of the major allergens. Banana Tree has vegan menus, but a dish being vegan does not mean it is free of nuts, sesame, soy or gluten, so ask about the dish itself. When ordering for delivery, check the allergen details where you order and add a note about your allergy.

Keep the bill or the order confirmation, and write down which dish you ordered, what you told staff and when.

Nothing has been reported about Banana Tree here yet. Our research shows what typically goes wrong at casual dining chains: bookings that are not honoured, long waits at busy times, delivery orders that arrive late, cold or incomplete, allergen information that is hard to pin down, service charges added to the bill, and gift cards or offers that do not work at the table.

Table booking lost, or a delivery that arrived short? Be the first to report it: your case opens the record other diners check before they book a Banana Tree.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Banana Tree through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Banana Tree can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.