While CubeSmart provides storage solutions to customers across numerous locations, complaint data from our community has highlighted several persistent issues. Common complaints include poor customer service, often marked by rude or unaccommodating managers, frequent rate hikes without prior notice, and significant problems with rodent infestations leading to damaged belongings. Customers also report instances of theft, unethical practices, and security concerns, such as vandalism and unsafe storage facilities.
To avoid these issues, we recommend thoroughly researching the specific CubeSmart location before committing to a rental agreement. Ensure that you document the condition of your storage unit upon move-in and throughout your rental period, maintain regular communication with management, and keep a close watch on your belongings. Additionally, consider purchasing insurance to safeguard against theft and damage.
Do you have a dispute or had a bad customer experience with CubeSmart? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to CubeSmart.
Our sentiment meter has detected that CubeSmart complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with CubeSmart, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 1 complaints about CubeSmart over the last 12 months. The graph below shows a monthly breakdown.
Curious about CubeSmart's track record in addressing complaints within the Public Buildings & Spaces category? Dive into the all-time complaints data right here!
Helpful experiences shared by verified CubeSmart customers. Search, discuss and connect with other people in our community.
Complaint from Missallison on 28 May 2025 about CubeSmart.
I've been a customer for 2yrs I'm 61 and never had someone so rude it's all the time she has treating me on many occasions but today was it she kicked me out for a person drinking a beer I... Read more
Complaint from Porsha on 03 June 2024 about CubeSmart.
Rats destroyed things in my storage poop and urinated everywhere and the clothes dishes future is destroyed Read more
Complaint from Caronl on 05 May 2024 about CubeSmart.
The manager is extremely rude and unaccommodating. My unit was broke into late March (I think it was the manager) and I've been trying to get it cleaned up and sorted through to be able to know everything missing however... Read more
I was told I had a grace period to pay my monthly fee but they're now charginge s late fee disclaiming a grace period Read more
Complaint from WeeKleenLLC on 30 January 2024 about CubeSmart.
Ever since I've been here for 5 months the manager Alex has been very rude to me has come up to me when I have had people here to help me move my things in and chase them off scream... Read more
Complaint from God dam Pissed off customer on 01 October 2023 about CubeSmart.
Well first off Carolyn cut my lock off the first time when I wasn't present 0n unit J13 now I lost my key for unit b1 and she won’t give me the lock that she refuses to cut off... Read more
Complaint from Keverna Walton on 27 September 2023 about CubeSmart.
I recently leased a unit from cube smart storage at 2700 e flamingo rd and 09/06/23 my unit was broken into and the employee told me she doesn't get paid enough to deal with my situation she gave me a... Read more
Complaint from Sheena11 on 12 September 2023 about CubeSmart.
my stuff was sold without my knowledge, I am a mental patient and I also have cash assistance from HRA that paid them and they said they never got the money Read more
Complaint from Kevin Pryor on 05 September 2023 about CubeSmart.
This is the third complaint for the manager at the CubeSmart storage facility at 25 remsen in Brooklyn. I received a phone call from her on Friday around 2:00 p.m. telling me that I needed to come in and sign... Read more
Complaint from BetterDays on 21 August 2023 about CubeSmart.
Hello yes Ive been a cube smart customer for years with no complaint . Any issues have been addressed with no problem..I just received a nasty call from a manager at Exterior Street Bronx location who was speaking to me... Read more
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