I was told I had a grace period to pay my monthly fee but they're now charginge s late fee disclaiming a grace period Read more
CubeSmart complaints
CubeSmart Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about CubeSmart over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 15, 2024
CubeSmart complaint process
Do you have a dispute or had a bad customer experience with CubeSmart? Submit your CubeSmart complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of CubeSmart.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional CubeSmart complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about CubeSmart?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
CubeSmart complaints chart
We have received 10 complaints about CubeSmart over the last 12 months. The graph below shows a monthly breakdown.
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CubeSmart complaint statistics
Curious about CubeSmart's track record in addressing complaints within the Public Buildings & Spaces category? Dive into the all-time complaints data right here!
64
Total complaints
64
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
64 ratings
CubeSmart reviews: (64)
Authentic experiences shared by our community for your benefit.
Harassment
Complaint from WeeKleenLLC on 30 January 2024 about CubeSmart.
Ever since I've been here for 5 months the manager Alex has been very rude to me has come up to me when I have had people here to help me move my things in and chase them off scream... Read more
The help is bullshit
Complaint from God dam Pissed off customer on 01 October 2023 about CubeSmart.
Well first off Carolyn cut my lock off the first time when I wasn't present 0n unit J13 now I lost my key for unit b1 and she won’t give me the lock that she refuses to cut off... Read more
My unit was broken into
Complaint from Keverna Walton on 27 September 2023 about CubeSmart.
I recently leased a unit from cube smart storage at 2700 e flamingo rd and 09/06/23 my unit was broken into and the employee told me she doesn't get paid enough to deal with my situation she gave me a... Read more
Cube smart unit
Complaint from Sheena11 on 12 September 2023 about CubeSmart.
my stuff was sold without my knowledge, I am a mental patient and I also have cash assistance from HRA that paid them and they said they never got the money Read more
Poor customer service by manager at my facility
Complaint from Kevin Pryor on 05 September 2023 about CubeSmart.
This is the third complaint for the manager at the CubeSmart storage facility at 25 remsen in Brooklyn. I received a phone call from her on Friday around 2:00 p.m. telling me that I needed to come in and sign... Read more
Unprofessional, Bad attitude,
Complaint from BetterDays on 21 August 2023 about CubeSmart.
Hello yes Ive been a cube smart customer for years with no complaint . Any issues have been addressed with no problem..I just received a nasty call from a manager at Exterior Street Bronx location who was speaking to me... Read more
Rate hikes
Complaint from E C Hurst on 01 August 2023 about CubeSmart.
Arbitrarily raising rates and nearly doubling it. Company should be investigated for fraud and malfeasance. Read more
Rat mice infestation. Brown stains from leak from the storage roof ruined my mattress set etc!
Complaint from Toya on 17 June 2023 about CubeSmart.
Rat mice infestation. I was told if I pay extracubesmart climate control would protect my grandmother antiques keep my all my belongings. Told paying extra the furniture would be just like sitting in my home. However when the... Read more
Manager in Red Bluff
Complaint from Corbinbaby on 14 May 2023 about CubeSmart.
I have a few complaints and a lot of concerns about the manager at this location. I recently rented a unit there and all I had was cash and I needed a debit card. She said I'll take... Read more
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