Public Storage Complaint Summary:
While Public Storage offers widespread and accessible storage solutions, complaint data from our community has highlighted several recurring issues with their services. Common complaints include units not being climate-controlled as advertised, instances of floods damaging stored belongings, and overcharging customers. Additionally, users have reported issues with rude customer service representatives and incidents of stolen items from their storage units.
To avoid these issues, we strongly advise customers to thoroughly inspect storage units before signing the contract, ensure their insurance coverage is adequate, and keep a detailed inventory of stored items. If problems arise, document your concerns and contact customer service promptly, ensuring you keep all records and communications for reference.
Do you have a dispute or had a bad customer experience with Public Storage? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Public Storage.
Our sentiment meter has detected that Public Storage complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Public Storage, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 1 complaints about Public Storage over the last 12 months. The graph below shows a monthly breakdown.
Curious about Public Storage's track record in addressing complaints within the Public Buildings & Spaces category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Public Storage. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Public Storage by calling 1-800-567-0759. If you want to reach out to Public Storage through their own website, you can use their contact form.
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Helpful experiences shared by verified Public Storage customers. Search, discuss and connect with other people in our community.
Complaint from Gladecia on 25 February 2025 about Public Storage.
I am a disabled 53yr old woman having 4 large storage units. I began renting approx 1 yr ago. I’ve always paid my rent on time and am mindful of my lease, go out of my way to be helpful,... Read more
Complaint from Lizrbean@gmail.com on 31 January 2024 about Public Storage.
The unit we paid for was to be climate control and safe to store personal belongings. The unit flooded and ruined belongings and complaints to company in regards to no air conditioning and items moldy wen t unanswered. When reported... Read more
Complaint from Princess92 on 05 January 2024 about Public Storage.
Made a payment on 12/13/23 was not aware of a problem until 12/26/23 and spoke with employee in regards to this issue with my payment. (Bank issue) spoke to employee 12/27/23 at 4:09pm.was trying to make it before they closed... Read more
Complaint from RAJ1976 on 02 April 2023 about Public Storage.
I am writing to make a complaint for Public Storage unit at 1901 E West Maple Rd Walled Lake MI,48390. MY unit no at this storage unit was 1676 and my account number was 57839378. I vacated this unit on 01202023 as... Read more
Complaint from LaTanya on 13 November 2022 about Public Storage.
I been with public storage for some years. A month ago I went to the location where my storage is at to take my husband name off the storage and add mine . The African American female about 37-40ish... Read more
Complaint from cynthia59rrogers@gmail.com on 20 July 2022 about Public Storage.
Ive had it since 2019, in it was my heavy tall crystal vase,my large 1977 video cam recorder,and lots of brass all gone.nina the manager had the lock changed twice, in which i later picked up new keys in the... Read more
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