Public Storage complaint: Paid for climate control storage and the unit flooded and was not climate control

Complaint from Lizrbean@gmail.com reported on 31 January 2024 about Public Storage

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My complaint:

The unit we paid for was to be climate control and safe to store personal belongings. The unit flooded and ruined belongings and complaints to company in regards to no air conditioning and items moldy wen
t unanswered.

When reported we were advised it’s not companies problem

Suggested solution:

Pay for damaged belongings. Return funds for storage unit because it was not climate control and unit leaked.

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