Jet2 Complaint Sentiment: Neutral

Our sentiment meter has detected that Jet2 complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Jet2, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 16, 2024

Jet2 complaint process

Do you have a dispute or had a bad customer experience with Jet2? Submit your Jet2 complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Jet2.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Jet2 complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Jet2?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Jet2 complaints chart

We have received 6 complaints about Jet2 over the last 12 months. The graph below shows a monthly breakdown.

10
9
8
7
6
5
4
3
2
1
0
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr

Jet2 complaint statistics

Curious about Jet2's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!

8
Total complaints
8
Open Complaints
0
Complaints pending
0
Complaints resolved
1.6
/10 8 ratings

Jet2 reviews: (8)

Authentic experiences shared by our community for your benefit.

delayed flight and hotel

Complaint from sanders57 on 09 October 2023 about Jet2.

while going on holiday on thurs 21/6/23 to the above resort we encountered a delayof aprox 3hours plus. we arrived at gate 20 for boarding only to be kept there with no information on when we was allowed to board... Read more

Comments: 0
Rating:

Damaged case

Complaint from 787506135 on 08 October 2023 about Jet2.

My flight Flight from Kefalonia LS1254 yesterday landed back at Birmingham Airport. On collecting my case off the conveyor belt I noticed my case was badly damaged. It looks like a knife cut. Please see photo attached. I now have to... Read more

Comments: 0
Rating:

Holiday

Complaint from Nigel aasaas on 22 September 2023 about Jet2.

Hi we have just got back from one of the most stressful holidays I have ever had it stay with a delay at East Midlands airport we had to sit on the plane for an hour. When we arrived at Palma... Read more

Comments: 0
Rating:

Missold an excursion

Complaint from Naz323 on 15 August 2023 about Jet2.

We booked our excursions through jet 2 representatives at the hotel and had stated we wanted family friendly ones as my children are 7,5 and 10 months. We were told the pirate cruise ship was perfect for families however the... Read more

Comments: 0
Rating:

Loss of wheelchair

Complaint from Jayne 01 on 12 August 2023 about Jet2.

We arrived at Manchester airport on 3/7/23 with my husband a fully dependant wheelchair user , we were travelling to Antalya in turkey we had an absolutely horrendous time trying to get thru security with the wheelchair as the dedicated... Read more

Comments: 0
Rating:

i bought ticket april 16 2023 on trip.com 147.60 pounds

Complaint from Csaba Hajdu on 21 April 2023 about Jet2.

My phone was damaged april 12 , so I asked a turkish guy to borrow his phone to order my bank card ditels I bought a ticket on trip.com on Departure April 16, LS984 2023 Booking no: 23697457565 and they... Read more

Comments: 0
Rating:

online check in

Complaint from Grovsie on 09 June 2022 about Jet2.

I have been trying to check in online since I was notified by jet 2 I have reserved seat both ways and have spoken to jet 2 about it twice but still no luck. I was told it was a... Read more

Comments: 0
Rating:

Wring Information regarding Covid Guidelines

Complaint from Elaine Knight on 10 November 2021 about Jet2.

I travelled from Spain, Alicante on the 14th October to East Midlands airport. Booking ation 29HR2N. Prior to departure I ensured I complied with all the regulations as per the UK Gov website, i.e, fully vaccinated, locator form completed and... Read more

Comments: 0
Rating:

Why use our complaint platform?

✅ 10 years experience in successful complaint resolution

✅ We will make sure that your complaint receives the attention it deserves📢

✅ Get help from our community, and help other people to make better choices

✅ 100% verified complaints from real people

How does Complain.biz work?