Good Morning , I am almost 70 . I have Alzheimer’s ADHD . My wonderful sister takes me to Tivoli Vilamoura ( would only travel with Jet 2 ) . My sisters name is Melanie Pennington . We try... Read more
Jet2 Complaints Service & Advice
Most Common Jet2 Complaints and Tips
While Jet2 provides numerous travel services to passengers and holidaymakers, complaint data from our community has highlighted several common issues. These include delayed flights and accommodations, damaged luggage, and mis-sold excursions. Customers also report complications such as lost wheelchairs, errors in online check-in, and incorrect information regarding COVID guidelines.
To avoid these issues, we strongly advise customers to double-check all travel details and guidelines provided. Ensure you purchase travel insurance to cover any potential damages or losses, keep a record of all bookings and communications, and promptly report any discrepancies or issues to Jet2's customer service for swift resolution.
How and why file a complaint about Jet2?
Do you have a dispute or had a bad customer experience with Jet2? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Jet2.
Jet2 Customer Sentiment: Neutral
Our sentiment meter has detected that Jet2 complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Jet2, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on October 31, 2025
Jet2 complaints chart
We have received 2 complaints about Jet2 over the last 12 months. The graph below shows a monthly breakdown.
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Media uploaded by our community
Jet2 complaint statistics
Curious about Jet2's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!
11
Total complaints
11
Open Complaints
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Complaints pending
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Complaints resolved
1.6
11 ratings
Bad reviews about Jet2: (11)
Helpful experiences shared by verified Jet2 customers. Search, discuss and connect with other people in our community.
Allergo hotel
Complaint from Mrs betteridge on 29 January 2025 about Jet2.
We booked for 2weeks on the 7 November 2024 we arrived at the hotel where we was given a room which was too far away for us we asked to be moved near they said they would do that the... Read more
Special assistance
Complaint from Sharon potts on 05 October 2024 about Jet2.
We arrived at Liverpool airport went and gave in baggage was sent to special assistance as we went early booked in told to wait in seats .we waited a while went to desk as flight was due soon was told... Read more
delayed flight and hotel
Complaint from sanders57 on 09 October 2023 about Jet2.
while going on holiday on thurs 21/6/23 to the above resort we encountered a delayof aprox 3hours plus. we arrived at gate 20 for boarding only to be kept there with no information on when we was allowed to board... Read more
Damaged case
Complaint from 787506135 on 08 October 2023 about Jet2.
My flight Flight from Kefalonia LS1254 yesterday landed back at Birmingham Airport. On collecting my case off the conveyor belt I noticed my case was badly damaged. It looks like a knife cut. Please see photo attached. I now have to... Read more
Hi we have just got back from one of the most stressful holidays I have ever had it stay with a delay at East Midlands airport we had to sit on the plane for an hour. When we arrived at Palma... Read more
Missold an excursion
Complaint from Naz323 on 15 August 2023 about Jet2.
We booked our excursions through jet 2 representatives at the hotel and had stated we wanted family friendly ones as my children are 7,5 and 10 months. We were told the pirate cruise ship was perfect for families however the... Read more
Loss of wheelchair
Complaint from Jayne 01 on 12 August 2023 about Jet2.
We arrived at Manchester airport on 3/7/23 with my husband a fully dependant wheelchair user , we were travelling to Antalya in turkey we had an absolutely horrendous time trying to get thru security with the wheelchair as the dedicated... Read more
i bought ticket april 16 2023 on trip.com 147.60 pounds
Complaint from Csaba Hajdu on 21 April 2023 about Jet2.
My phone was damaged april 12 , so I asked a turkish guy to borrow his phone to order my bank card ditels I bought a ticket on trip.com on Departure April 16, LS984 2023 Booking no: 23697457565 and they... Read more
online check in
Complaint from Grovsie on 09 June 2022 about Jet2.
I have been trying to check in online since I was notified by jet 2 I have reserved seat both ways and have spoken to jet 2 about it twice but still no luck. I was told it was a... Read more
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