Jet2 complaint: Special assistance
Filed 5 Oct 2024 by Sharon
We arrived at Liverpool airport went and gave in baggage was sent to special assistance as we went early booked in told to wait in seats .we waited a while went to desk as flight was due soon was told the guy who was working before him had wiped us off the system .then a call went out asking us to board plane .we ran with the assistance guy as I had 2 wheelchair s .to be told we were to late she asked captain could we get on luggage was still on plane she snatched my passports and boarding cards out of my hand and told us we needed to use the stairs as ambi lift had gone I had to drag my mum and dad up the stairs to get on plane not acceptable
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