Harrogate Bus Company Complaint Sentiment: Neutral

Our sentiment meter has detected that Harrogate Bus Company complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Harrogate Bus Company, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 16, 2024

Harrogate Bus Company complaint process

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How to file a complaint about Harrogate Bus Company?

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Harrogate Bus Company complaints chart

We have received 5 complaints about Harrogate Bus Company over the last 12 months. The graph below shows a monthly breakdown.

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Harrogate Bus Company complaint statistics

Curious about Harrogate Bus Company's track record in addressing complaints within the Public Transport category? Dive into the all-time complaints data right here!

12
Total complaints
12
Open Complaints
0
Complaints pending
0
Complaints resolved
1.5
/10 12 ratings

Harrogate Bus Company reviews: (12)

Authentic experiences shared by our community for your benefit.

16.45 X98 Leeds to Wetherby 6/12/23

Complaint from Why do I need this on 13 December 2023 about Harrogate Bus Company.

I sent an email to customer services on Wednesday evening about what happened. The system sa I’d that you would respond within 48 hours which you haven’t. I would be grateful for a response to my complaint as well as... Read more

Comments: 0
Rating:

Bus Drove Past

Complaint from Hgrant on 15 September 2023 about Harrogate Bus Company.

I am writing to complain about a 1B bus that drove past the Bond End bus stop without stopping at 12:42pm on 15/9/23. I had just arrived at the bus stop but the driver carried on without stopping. I am... Read more

Comments: 0
Rating:

Poor service

Complaint from hamillnicola6@gmail.com on 13 September 2023 about Harrogate Bus Company.

Had to wait 45 minuites for bus as bus cancelled,have very bad knee and have no other way to get home.! Bus was very slow on way back took ages to get back. Went to chapel Allerton for physio have no car... Read more

Comments: 0
Rating:

Rude driver

Complaint from WINIFRED on 22 May 2023 about Harrogate Bus Company.

When I got on the bus, I told the driver Leeds, he then said one word which I did not understand, I thought he said Leeds, I repeat Leeds. He then said again one word, this time I... Read more

Comments: 0
Rating:

Driver

Complaint from Mrs R on 02 May 2023 about Harrogate Bus Company.

We got on the x53 outside Asda at Otley (with our bus passes) told by a young driver don’t bother with that sit down . He was traveling fast when we pressed for our stop he flew past it ,when my... Read more

Comments: 0
Rating:

24 bus Harrogate to Pateley Bridge

Complaint from jchcah@hotmail.com on 02 January 2023 about Harrogate Bus Company.

In a recent Harrogate Advertiser was an article that you are only running the 24 bus twice a day from April 2023. HELP YOU CANNOT DO THAT!!!! My husband and I are disabled and I cannot drive now so we... Read more

Comments: 0
Rating:

The bus driver skipped the stop

Complaint from Furious passenger on 08 October 2022 about Harrogate Bus Company.

We were waiting for the bus which should. Be arrived at 9:22 at Killingbeck Asda. The bus did come but it just slipped the stop. It brought us lots of inconvenience since the next bus came in 30 min. Read more

Comments: 0
Rating:

Carmires service 1C and 1D

Complaint from gordonmcclure24@gmail.com on 24 March 2022 about Harrogate Bus Company.

The carmires service is outrages.Buses dropped on a daily basis.We should be getting two buses an hour.We are lucky to get one.This is not an occassional occurance.This is every day.Customers are standing at the bus stop for an hour not... Read more

Comments: 0
Rating:

Bus Pass

Complaint from MBarker on 17 June 2021 about Harrogate Bus Company.

I am a full time carer for my husband. He lives with a brain and stroke injury. As a carer I get paid. £67.60 a week and that is for a 35hour week. Which works out to £1.93 hour... Read more

Comments: 0
Rating:

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