Frontier Airlines Complaint Sentiment: Neutral

Our sentiment meter has detected that Frontier Airlines complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Frontier Airlines, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 17, 2024

Frontier Airlines complaint process

Do you have a dispute or had a bad customer experience with Frontier Airlines? Submit your Frontier Airlines complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Frontier Airlines.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Frontier Airlines complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Frontier Airlines?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Frontier Airlines complaints chart

We have received 1 complaints about Frontier Airlines over the last 12 months. The graph below shows a monthly breakdown.

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Frontier Airlines complaint statistics

Curious about Frontier Airlines's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!

12
Total complaints
11
Open Complaints
0
Complaints pending
1
Complaints resolved
1.1
/10 12 ratings

How to contact the customer service of Frontier Airlines?

Below, you will find the contact information for the complaint department of Frontier Airlines. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-801-401-9000

You can contact the customer service of Frontier Airlines by calling 1-801-401-9000. If you want to reach out to Frontier Airlines through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Frontier Airlines reviews: (12)

Authentic experiences shared by our community for your benefit.

Inclement weather cancellations

Complaint from Sydneywest on 24 December 2022 about Frontier Airlines.

Frontier let us book a last minute ticket. Knowing it would be cancelled due to weather. With no customer service phone number. I have no way to reschedule. Tried chat feature. It is a bot not a... Read more

Comments: 0
Rating:

Overcharging to change dates on tickets

Complaint from wildwoodbilld on 15 September 2022 about Frontier Airlines.

We were flying to our grandsons Air Force Academy Graduation, but the ceremony was moved 2 weeks ahead into October. The 2 tickets cost $255 and they want over $400 to switch the dates, plus the $255 we already spent.... Read more

Comments: 0
Rating:

Cancelled flight and no refund

Complaint from MHansen on 29 August 2022 about Frontier Airlines.

In March, 2022 we were flying from Arizona to Denver. There was a family that was urgently trying to get home to Denver. Frontier asked for volunteers and no one offered to help. The family was becoming despondent so our... Read more

Comments: 0
Rating:

Missing Luggage

Complaint from N Dorris on 31 July 2022 about Frontier Airlines.

Just imagine packing for a birthday trip to Jamaica only to find out your luggage have been lost. Now on my vacation trip, I can't change daily, my birthday outfit is gone, my bathing suits are missing. Not only... Read more

Comments: 0
Rating:

Disability

Complaint from Jerryb745 on 28 June 2022 about Frontier Airlines.

o whom it may concern at Frontier. On June 20th, I took a group flight of 13 people with me to Punta Cana on Frontier flight 66. My reservation number is T4FDNR. My name is Gerald Burton. On the going out... Read more

Comments: 0
Rating:

Customer Service

Complaint from Kemp Family on 23 June 2022 about Frontier Airlines.

There probably isn't enough space in this area to mention my disgust with Frontier's personnel at the Cancun Airport. First some of us had lost bags. Secondly no one would give us information regarding our bags whereabouts. Thirdly, we were... Read more

Comments: 0
Rating:

No Notification of Schedule Changes

Complaint from mlmcclurg on 18 April 2022 about Frontier Airlines.

We traveled on Frontier from DAC to LAS on Sunday April 10. Our original flight was for 7AM. It was switched to 6PM. We were supposed to get into Vegas at noon. We didn't get in until midnight. We were... Read more

Comments: 0
Rating:

extra charge to rebook flight

Complaint from kmross13 on 08 September 2021 about Frontier Airlines.

We had a flight scheduled for a Saturday. Frontier canceled it. We had to rearrange our whole vacation and switch to their Monday flight. It wouldn't just let us switch to Monday. So we had to book a new flight... Read more

Comments: 0
Rating:

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