My complaint:
A TOTAL OF 212. 96 REFUNDS GIVEN FOR A CANCELLED FLIGHT.
DUE TO STAFF’S FAULT, MY SISTER AND I MISSED OUR FLIGHT TO PUERTO RICO.
WHEELCHAIR PICK UP FOR BOTH OF US NEVER CAME ON TIME.
THEY FORGOT ABOUT US-WE MISSED OUR FLIGHT.
I SPENT A TOTAL OF 310.93 ON FLIGHTS FOR MYSELF AND MY SISTER.
Flights: Tuesday april19, 2022
Flight Number: F9 138 two flights return trip.
Trip ation number ZBGDKM
Suggested solution:
310.93 MINUS 212.96 $97.97
THE AMOUNT STILL OWED IS 97.97
THESE WERE TWO ELDERLY LADIES WHOSE ENGLISH IS NOT THEIR FIRST LANGUAGE.
ALSO, THEY ARE BOTH MILDLY DISABLED.
WE ARE ASKING FOR THE REMAINDER OF HER MONEY TO BE REFUNDED.
