While Express Scripts aims to streamline the process of managing prescriptions, complaint data from our community has flagged several recurring issues that customers frequently face. Common complaints include delayed or failed deliveries of medications, difficulties with reimbursement checks, and unresponsive customer service. Customers also report being misinformed about emergency shipments and experiencing problems with the online ordering system.
To avoid these issues, we strongly advise customers to double-check all prescription details before placing orders, promptly follow up with customer service if any issues arise, and document all interactions and transactions. Additionally, ensure that you have all necessary prescriptions and approvals in advance to minimize delays.
Do you have a dispute or had a bad customer experience with Express Scripts? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Express Scripts.
Our sentiment meter has detected that Express Scripts complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Express Scripts, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 1, 2025
We have received 0 complaints about Express Scripts over the last 12 months. The graph below shows a monthly breakdown.
Curious about Express Scripts's track record in addressing complaints within the Pharmacy category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Express Scripts. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Express Scripts by calling 800-282-2881. For Express Scripts support through email, send your inquiry to dod.customer.relations@express-scripts.com. If you want to reach out to Express Scripts through their own website, you can use their contact form.
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Helpful experiences shared by verified Express Scripts customers. Search, discuss and connect with other people in our community.
Complaint from Nohe on 08 March 2024 about Express Scripts.
I was a member of express scripts. Not any more. I received a rx for something i did not order. I was told I had to pay 93.00 for this script. I did not order it so I'm not paying.... Read more
Complaint from Birdsonc on 19 January 2024 about Express Scripts.
I have spoken to numerous representatives and prior authorization representatives and the appeals department. Each one has given a different story, and every time a document is requested from my doctor it is sent in. Just got off the... Read more
Complaint from terrynbecky@live.com on 02 December 2023 about Express Scripts.
Last summer I sent in several receipts for medications I had to pay for out of pocket because my pharmacy quit taking Tricare. I called last week and spoke with Kiley to see what was going on. She told me... Read more
Complaint from vkt@msn.com on 12 October 2023 about Express Scripts.
My Wife called on October 6th 2023 about getting her medication ( Blood Pressure) and the representative who she talked to and the pharmacist who they had on the line also said that they would send it out Overnight because... Read more
Complaint from Kathryn Necessary on 08 September 2023 about Express Scripts.
My last 3 inhalers of albuterol sulfate have all stopped workin at about halfway. Should have 200 puffs. One stopped at 80 a two stopped at 100. Read more
Complaint from Jazzy3121 on 05 September 2023 about Express Scripts.
I just got put on a new medication for my narcolepsy finally and I've been waiting for Express Scripts to make it go through I've been on the phone getting the run around all day and a few days last... Read more
Complaint from GR on 14 November 2022 about Express Scripts.
Due to Open Season for Health Care Express Scripts Pharmacy has removed the local pharmacy from their list of network pharmacies. On 11112022 sine I needed my medications filled I used the On Line order system. First issue... they list... Read more
Complaint from fhsherman on 04 November 2022 about Express Scripts.
I am a Diabetic I have been one sense 2009, During that time I have had two Diabetic doctors, and both have left the area. I live in Swoyersville, Pa. My family Dr. and I manage mt Diabetes... Read more
Complaint from Tonycurran on 29 October 2022 about Express Scripts.
Wal green is not able to file scripts for me and the family the doctors dislike them they never have medicines always have to order terrible customer service not all community’s are created equine most vets went back to Walmart... Read more
Complaint from Joy M on 01 July 2022 about Express Scripts.
7122 Express scripts refusal to provide Proair RESPI CLICK instead of generic brand. I can not take the generic albuterol due to sinus ventricular tachycardia .I also had covid pneumonia and have decreased diffusion in my left... Read more
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