While Copa Airlines efficiently manages numerous flights across Latin America and beyond, complaint data from our community has flagged several recurring issues with the airline's services. Common complaints include problems with ticket processing and final charges, overbooking and double-selling of seats, and poor customer service. Additional issues reported involve baggage loss, lack of information, and denied boarding incidents.
To avoid these issues, we strongly advise customers to double-check their ticket details and payment confirmations, arrive early to confirm their boarding status, and ensure all important travel documentation is in order before departure. If problems arise, contact customer service promptly, document all interactions, and keep receipts and other proof to support your case. For added protection, consider travel insurance to cover unexpected disruptions.
Do you have a dispute or had a bad customer experience with Copa Airlines? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Copa Airlines.
Our sentiment meter has detected that Copa Airlines complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Copa Airlines, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on October 31, 2025
We have received 0 complaints about Copa Airlines over the last 12 months. The graph below shows a monthly breakdown.
Curious about Copa Airlines's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Copa Airlines. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Copa Airlines by calling 1-800-359-2672. If you want to reach out to Copa Airlines through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Helpful experiences shared by verified Copa Airlines customers. Search, discuss and connect with other people in our community.
Complaint from Kittykathey on 27 February 2024 about Copa Airlines.
DO NOT USE COPA AIR!!! It’s taking me 2 days!! 7 calls!! to buy a ticket, I am still dealing with Copa to process my payment, after I submitted proof of credit card statements and ID card twice and with... Read more
Complaint from don jad on 11 December 2023 about Copa Airlines.
with COPA Airlines concerning my flight from Mexico City to Bogotá on November 19, 2023. This unfortunate incident has left me deeply dissatisfied with the level of service and assistance provided by your airline. On the aforementioned date, I arrived at... Read more
Complaint from joan1good on 09 September 2023 about Copa Airlines.
This morning I spent three hours trying to buy a ticket. I have been a regular customer of Copa for the last 15 years, and have recommended it to many friends, due to the courtesy of the employees. ... Read more
Complaint from Jhonny C. on 08 September 2023 about Copa Airlines.
I Just called Copa airline customer service to inquire about an airfare to South America, and to use a voucher. I have traveled with Copa for many years, and never felt so angry like today. When the person that was helping... Read more
Complaint from Tasha Denton on 16 July 2023 about Copa Airlines.
Purchased 4 economy extra upgraded seats in MAY for our flight from Montevideo to Panama on July 16th. Two days before our flight departure, 2 of the seats we purchased were resold to other passengers. Our upgraded seats were... Read more
Complaint from marcybrent on 12 January 2023 about Copa Airlines.
My complaint is you made exceptions for an entire plane full of passengers. My daughter and son-in-law were given food vouchers and a free hotel by United Airlines when they had to spend the night in Newark , New Jersey.... Read more
Complaint from FG on 06 January 2023 about Copa Airlines.
I have been planning on traveling to Montevideo-Uruguay with my boyfriend and our pet. I wanted to make sure I had everything I need. I purchased out tickets and then my oet's ticket. I asked what was needed to travel... Read more
Complaint from taistourinho on 08 November 2022 about Copa Airlines.
My luggage was damaged in my flight from Sao Paulo to Washington DC, where I live. I filled a request with Copa, and they answered me asking to provide a Brazilian Bank account and a Brazilian ID, and to sign... Read more
Complaint from Marli on 30 August 2022 about Copa Airlines.
Saí de um voo de São Paulo a Belo Horizonte, lá não permitiram que eu embarcasse ao meu destino final. Sou uma senhora de 63 anos que ficou por quase 7 horas abandonada no aeroporto sem ninguém se importar. E... Read more
Complaint from annettej on 27 May 2022 about Copa Airlines.
Hi! We really hope you can help us. On April 15th, we were planning to fly to Costa Rica for spring break (my husband Kim Mahler, myself, and our two children Suaya Marla and Emil Jacoby). When we wanted to check... Read more
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified reviews from real people
