Copa Airlines Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Copa Airlines over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 28, 2024

Copa Airlines complaint process

Do you have a dispute or had a bad customer experience with Copa Airlines? Submit your Copa Airlines complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Copa Airlines.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Copa Airlines complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Copa Airlines?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Copa Airlines complaints chart

We have received 5 complaints about Copa Airlines over the last 12 months. The graph below shows a monthly breakdown.

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Copa Airlines complaint statistics

Curious about Copa Airlines's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!

13
Total complaints
13
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
/10 13 ratings

How to contact the customer service of Copa Airlines?

Below, you will find the contact information for the complaint department of Copa Airlines. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-359-2672
Contact form:

You can contact the customer service of Copa Airlines by calling 1-800-359-2672. If you want to reach out to Copa Airlines through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Copa Airlines reviews: (13)

Authentic experiences shared by our community for your benefit.

overbooking

Complaint from don jad on 11 December 2023 about Copa Airlines.

with COPA Airlines concerning my flight from Mexico City to Bogotá on November 19, 2023. This unfortunate incident has left me deeply dissatisfied with the level of service and assistance provided by your airline. On the aforementioned date, I arrived at... Read more

Comments: 0
Rating:

Problem with credit card system

Complaint from joan1good on 09 September 2023 about Copa Airlines.

This morning I spent three hours trying to buy a ticket. I have been a regular customer of Copa for the last 15 years, and have recommended it to many friends, due to the courtesy of the employees. ... Read more

Comments: 0
Rating:

Horrible customer service

Complaint from Jhonny C. on 08 September 2023 about Copa Airlines.

I Just called Copa airline customer service to inquire about an airfare to South America, and to use a voucher. I have traveled with Copa for many years, and never felt so angry like today. When the person that was helping... Read more

Comments: 0
Rating:

Double sold our seats

Complaint from Tasha Denton on 16 July 2023 about Copa Airlines.

Purchased 4 economy extra upgraded seats in MAY for our flight from Montevideo to Panama on July 16th. Two days before our flight departure, 2 of the seats we purchased were resold to other passengers. Our upgraded seats were... Read more

Comments: 0
Rating:

Reimbursement

Complaint from marcybrent on 12 January 2023 about Copa Airlines.

My complaint is you made exceptions for an entire plane full of passengers. My daughter and son-in-law were given food vouchers and a free hotel by United Airlines when they had to spend the night in Newark , New Jersey.... Read more

Comments: 0
Rating:

Lack of information

Complaint from FG on 06 January 2023 about Copa Airlines.

I have been planning on traveling to Montevideo-Uruguay with my boyfriend and our pet. I wanted to make sure I had everything I need. I purchased out tickets and then my oet's ticket. I asked what was needed to travel... Read more

Comments: 0
Rating:

Worst customer service ever

Complaint from taistourinho on 08 November 2022 about Copa Airlines.

My luggage was damaged in my flight from Sao Paulo to Washington DC, where I live. I filled a request with Copa, and they answered me asking to provide a Brazilian Bank account and a Brazilian ID, and to sign... Read more

Comments: 0
Rating:

Perda de malas

Complaint from Marli on 30 August 2022 about Copa Airlines.

Saí de um voo de São Paulo a Belo Horizonte, lá não permitiram que eu embarcasse ao meu destino final. Sou uma senhora de 63 anos que ficou por quase 7 horas abandonada no aeroporto sem ninguém se importar. E... Read more

Comments: 0
Rating:

We were not allowed to fly

Complaint from annettej on 27 May 2022 about Copa Airlines.

Hi! We really hope you can help us. On April 15th, we were planning to fly to Costa Rica for spring break (my husband Kim Mahler, myself, and our two children Suaya Marla and Emil Jacoby). When we wanted to check... Read more

Comments: 0
Rating:

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