Copa Airlines complaint: Double sold our seats
Filed 16 Jul 2023 by Tasha
Purchased 4 economy extra upgraded seats in MAY for our flight from Montevideo to Panama on July 16th.
Two days before our flight departure, 2 of the seats we purchased were resold to other passengers. Our upgraded seats were replaced with basic economy seats in row 20.
One day before our departure, the other 2 economy extra upgraded seats we purchased were resold to other passengers. Our upgraded seats were replaced with basic economy seats in row 20.
I called COPA when I noticed this unauthorized change. They said they cannot do anything about it. This is absolutely unacceptable, completely disgraceful. I plan to file complaints with the Better Business Bureau and any/all aviation authorities.
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