Copa Airlines complaint: Reimbursement
Filed 12 Jan 2023 by Marcy
My complaint is you made exceptions for an entire plane full of passengers. My daughter and son-in-law were given food vouchers and a free hotel by United Airlines when they had to spend the night in Newark , New Jersey. It is completely unethical to pick and choose which passengers you will accommodate!
I have included our formal complaint to Pedro Heilbron, CEO of Copa Airlines. Additionally, I have copied the Board of Directors and the Ethics committee and our local attorney.
I await your immediate response!
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