While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about TravelUp over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 15, 2024
Do you have a dispute or had a bad customer experience with TravelUp? Submit your TravelUp complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of TravelUp.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional TravelUp complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 2 complaints about TravelUp over the last 12 months. The graph below shows a monthly breakdown.
Curious about TravelUp's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of TravelUp. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of TravelUp by calling 02037713068. If you want to reach out to TravelUp through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from CJ612 on 02 March 2024 about TravelUp.
I needed to change my flight due to my mother's terminal cancer and end of life situation. The fare difference was 103gbp and the tax was 63. I booked an Aer Lingus flight via TravelUp. I ed with AerLingus ahead... Read more
Complaint from Helen Louise on 28 July 2023 about TravelUp.
Booking Ref: TH1719259. Flights were booked and it was noticed that one of the passengers names was misspelt. The name Allan was spelt Alllan (an extra L) A phone call was made within 24 hrs and they requested... Read more
Complaint from Sofie salem on 21 March 2023 about TravelUp.
I booked for me,my husband and two children 5 and 1. My husband can’t travel I paid extra for flexible tickets. They won’t allow his ticket to be refunded or moved without paying triple the amount of the original ticket.... Read more
I made a booking for a flight and cancelled in less than 12 hours travel up are are changing me 120 per person to cancel the flight when clearly says it’s 75 admin charge. There also saying it will take... Read more
Complaint from Rajwinder Singh on 14 October 2022 about TravelUp.
1. In April 2022, I booked AA flights worth £4271 with https:www.travelup.com in April 2022. Due to documentation issues, I was unable to travel 2. TravelUp said that tickets are not cancellable 3. I contacted AA directly and they said, TravelUp is... Read more
Complaint from Ang B on 05 October 2022 about TravelUp.
I booked hotel accommodation in Bali for June 2023 not realising it was in US dollars, (I am Australian) when I realised within 15 mins of making the booking I cancelled the booking. I emailed Travelup to provide a... Read more
Complaint from madan.mishra@gmail.com on 28 May 2022 about TravelUp.
The issue that I have experienced was: my flight got cancelled on 25th March 2022 and I have asked for a refund on 26th March 2022. Travel Team ed on the same day about my refund convey me that it... Read more
Complaint from Romea wildman on 27 May 2022 about TravelUp.
Travel up have not validated my voucher that was provided by them They continue to put me through to different departments Hang up the phone and not return schedule calls Read more
Complaint from W macaskill on 10 April 2022 about TravelUp.
I was unable to board flight due to issues with visa .tried to rebook flight for the Sunday willing to give me flights but charge me for return flight twice .I've had to pay 2300 for one flight to visit... Read more
Complaint from Clair Boyle on 09 February 2022 about TravelUp.
Booked a flight which is not there When I ask travelup about it they said would sort it Have spoke to the airline and they say travelup as not contacted them and they (travelup) have cancelled the tickets Read more
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