TravelUp complaint: Charging twice for same flight

Name: Charging twice for same flight
Item: TravelUp
Author: Wendy

Open 10 Apr 2022 192 views Travel

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Filed 10 Apr 2022 by Wendy

I was unable to board flight due to issues with visa .tried to rebook flight for the Sunday willing to give me flights but charge me for return flight twice .I’ve had to pay 2300 for one flight to visit my daughter and grandaughters .I have not seen them for 3 years .

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Case details

Status: Open
Company: TravelUp
Filed: 10 Apr 2022
Desired resolution: Refund return flight
Problem: Charged twice for return flight
About: return flight
At stake: £2,300

Progress

Filed
Company notified
Company replied
Resolved

10 Apr 2022 Complaint filed and published
10 Apr 2022 Message from Bizzy: we notified TravelUp about this complaint.

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