Complaints about TEXRail

On Saturday, November 7, 2020, I was trying to take a train to Fort Worth TX after I got off a Dart train from Dallas TX and I missed the 12:40 am Tex Rail train and I decided to take... Read more

I was waiting for the Eastbound train going to Grapevine to go to work. Announcement said track 2. Sign said track 2. So I sat on track 2 side. The train came on track 1 side so I got... Read more

I live near train tracks, as well as a station that the TEXRAIL train frequents, all day every day. The last two weeks almost every single day there has been almost nonstop horns blasting every time the train drives by.... Read more

Good morning, I would like to complain about my experience I had taking the 6:01 am train out of Mercantile station. When I arrived at approx 550am I noticed they were NO LIGHTING where the elevators are or rail... Read more

For the last few weeks we have been trying to ride the Texrail and a conductor named Shann is telling us we can't not ride because we are homeless and we stink which is not true. It doesn't say no... Read more

texrail traveling north almost hit me .i was walking beside tracks.no warning lights, no horn ,no alarm from approching train. , conductor not paying attention to rail up ahead to see if people are happening to be crossing the tracks... Read more

My first trip with my son by train was not very pleasant. a teaching trip to my son was unpleasant, the staff does not have a good attitude with the passengers, I try to say Hello!! two of them,... Read more

I accidentally left something on the train. I immediately called and was told to wait until the next business day (2 days from now) to see if it gets turned in to the lost and found. Terrible customer service.... Read more

The New Tex Rail Train running through North Richland Hills, Tx is too loud and Honks for extremely long periods while going through residential areas. They are a huge disturbance and nuisance to the neighborhood's it passes through. They have... Read more