Complaint: cordiality and service

on 09 March 2020 about TEXRail in category Public Transport

New complaint
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My complaint:

My first trip with my son by train was not very pleasant. a teaching trip to my son was unpleasant, the staff does not have a good attitude with the passengers, I try to say Hello!! two of them, but it was to said hi!! To the wall, my son wanted to go in the first main wagon and one of the employees The train left that we could not be that wagon since we were bussers of the train and the route, the people were surprised, my son enjoyed going in that car and did not stop talking. Attitude and service represent the quality of a company towards its customers …

0 0 vote
Justified complaint?

Suggested solution:

Teach employees to take a good attitude towards customers, especially tourists.

Message from Robin from Complain.biz

1 year ago - We have posted a tweet about your new complaint about TEXRail

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