While Omio offers convenient travel booking services, complaint data from our community has highlighted several recurring issues with their refund and customer service processes. Common complaints include difficulties in obtaining refunds for canceled tickets, poor customer assistance during cancellations or modifications, and inaccurate bookings such as non-existent routes or downgraded services.
To avoid these issues, we strongly advise customers to double-check all booking details before finalizing and maintain detailed records of their transactions. Contact customer service immediately if any issues arise, document all interactions, and, when possible, opt for flexible fare options that readily allow changes or cancellations.
Do you have a dispute or had a bad customer experience with Omio? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Omio.
Our sentiment meter has detected that Omio complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Omio, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 1, 2025
We have received 0 complaints about Omio over the last 12 months. The graph below shows a monthly breakdown.
Curious about Omio's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Omio. To amplify the impact of your complaint, please use our complaint form.
For Omio support through email, send your inquiry to info@omio.com. If you want to reach out to Omio through their own website, you can use their contact form.
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Helpful experiences shared by verified Omio customers. Search, discuss and connect with other people in our community.
Complaint from Natasha Puskas on 31 March 2024 about Omio.
First of all, I am not happy with the service that Omio has provided to me. I booked a flight from Malpensa to Belgrade for the 30th of March, 2024 through your app. I received an email ing that the... Read more
Complaint from R.K on 05 November 2023 about Omio.
I bought tickets in both way from Vaxjo Sweden to Copenhagen Denmark. Both suppose to be for direct way from one point to the end. But during my ride to home my train stopped in Hässleholm and it was... Read more
Complaint from Adasand1 on 14 September 2023 about Omio.
I booked train ticket from Brussels to London on 26 August. On 3 September, I realized that I needed to change my booking, so I emailed requesting a change of time .....from midday to early morning. Their website indicated a ... Read more
Complaint from LoisD on 19 August 2023 about Omio.
I am trying to cancel a booked ticket as I booked incorrectly It is not working on the app, even though I paid for a refundable ticket. I keep on getting an error message which says: something went wrong Read more
Complaint from CQ on 17 August 2023 about Omio.
Our ferry tickets were cancelled on 25/07 due to bad weather conditions in Napoli Italy. The ferry company there asked us to write to OMIO to get our refund of EUR 129,80 back. Despite our many e-mails they said that... Read more
Complaint from Mpaivama on 28 July 2023 about Omio.
Omio is great when everything goes well with your trip. They usually have reasonable prices, and the website is easy enough to use. However, pray that you won't need their customer service. Firstly, because it takes a long time to... Read more
Complaint from Juul on 20 July 2023 about Omio.
We booked a train trip to Prague. We were supposed to get on a train from Duisburg to Dresden, which would last 6u 49. From Dresden we could catch a train to Prague. When we got to Duisburg however, the... Read more
Complaint from Marita D on 19 June 2023 about Omio.
I have bought 4 tickets for business class (I was charged extra of course) for travelling from Gothenburg to Copenhagen on 19th of June 2023. Instead of comfortable seats with extra legs space, we ware standing and sitting in the... Read more
Complaint from Jia Yan on 01 June 2023 about Omio.
Omio charged me but didn't send me the train tickets which I was supposed to get，and the company did this kind of thing twice.I bought the train tickets from Milan to Venice twice for 3th of June，and I did not... Read more
Complaint from Yuksel on 28 May 2023 about Omio.
I bought four train tickets (Porto-Lisbon) from Omio. On the date of our trip (April 24) the train was canceled and the train company would not change the tickets and asked to resolve this with Omio. We... Read more
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