Omio Complaint Sentiment: Neutral

Our sentiment meter has detected that Omio complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Omio, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 28, 2024

Omio complaint process

Do you have a dispute or had a bad customer experience with Omio? Submit your Omio complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Omio.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Omio complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Omio?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Omio complaints chart

We have received 9 complaints about Omio over the last 12 months. The graph below shows a monthly breakdown.

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Omio complaint statistics

Curious about Omio's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!

11
Total complaints
11
Open Complaints
0
Complaints pending
0
Complaints resolved
1.5
/10 11 ratings

How to contact the customer service of Omio?

Below, you will find the contact information for the complaint department of Omio. To amplify the impact of your complaint, please use our complaint form.

Webcare email:
info@omio.com
Contact form:

For Omio support through email, send your inquiry to info@omio.com. If you want to reach out to Omio through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Omio reviews: (11)

Authentic experiences shared by our community for your benefit.

Partial refund

Complaint from R.K on 05 November 2023 about Omio.

I bought tickets in both way from Vaxjo Sweden to Copenhagen Denmark. Both suppose to be for direct way from one point to the end. But during my ride to home my train stopped in Hässleholm and it was... Read more

Comments: 0
Rating:

Failure to process reasonable request for refund

Complaint from Adasand1 on 14 September 2023 about Omio.

I booked train ticket from Brussels to London on 26 August. On 3 September, I realized that I needed to change my booking, so I emailed requesting a change of time .....from midday to early morning. Their website indicated a ... Read more

Comments: 0
Rating:

I possible that get assistance with cancellation

Complaint from LoisD on 19 August 2023 about Omio.

I am trying to cancel a booked ticket as I booked incorrectly It is not working on the app, even though I paid for a refundable ticket. I keep on getting an error message which says: something went wrong Read more

Comments: 0
Rating:

REFUND for cancelled tickets

Complaint from CQ on 17 August 2023 about Omio.

Our ferry tickets were cancelled on 25/07 due to bad weather conditions in Napoli Italy. The ferry company there asked us to write to OMIO to get our refund of EUR 129,80 back. Despite our many e-mails they said that... Read more

Comments: 0
Rating:

Not worth it if you need customer service

Complaint from Mpaivama on 28 July 2023 about Omio.

Omio is great when everything goes well with your trip. They usually have reasonable prices, and the website is easy enough to use. However, pray that you won't need their customer service. Firstly, because it takes a long time to... Read more

Comments: 0
Rating:

Route didn't exist

Complaint from Juul on 20 July 2023 about Omio.

We booked a train trip to Prague. We were supposed to get on a train from Duisburg to Dresden, which would last 6u 49. From Dresden we could catch a train to Prague. When we got to Duisburg however, the... Read more

Comments: 0
Rating:

Instead of business class - standing in the corridor

Complaint from Marita D on 19 June 2023 about Omio.

I have bought 4 tickets for business class (I was charged extra of course) for travelling from Gothenburg to Copenhagen on 19th of June 2023. Instead of comfortable seats with extra legs space, we ware standing and sitting in the... Read more

Comments: 0
Rating:

charged but didn‘t get the service

Complaint from Jia Yan on 01 June 2023 about Omio.

Omio charged me but didn't send me the train tickets which I was supposed to get,and the company did this kind of thing twice.I bought the train tickets from Milan to Venice twice for 3th of June,and I did not... Read more

Comments: 0
Rating:

Omio is does not refund cancelled train

Complaint from Yuksel on 28 May 2023 about Omio.

I bought four train tickets (Porto-Lisbon) from Omio. On the date of our trip (April 24) the train was canceled and the train company would not change the tickets and asked to resolve this with Omio. We... Read more

Comments: 0
Rating:

Ticket refund or credit note

Complaint from I.Ribeiro on 02 March 2023 about Omio.

I booked a ticket from London to Birmingham for the 153 returning the next day. I was going to attend a training. However, due to the teachers' strike, my training was cancelled, I was informed yesterday. I contacted Omio by... Read more

Comments: 0
Rating:

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