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Omio complaint: Failure to process reasonable request for refund

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Filed 14 Sep 2023 by Marcus

I booked train ticket from Brussels to London on 26 August. On 3 September, I realized that I needed to change my booking, so I emailed requesting a change of time …..from midday to early morning.
Their website indicated a response.
I sent a reminder email on 6th and 8th of September.
Believing that they were not going to respond, and anxious to get a seat so that I could make my flight out of London, I purchased another ticket.
Soon after they responded with a changed ticket, apologizing for the unexpected delay.
My request for a refund was refused.
I believe this was unreasonable, and hence my complaint.
Regards Marcus Sandford

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