Our sentiment meter has detected that Massage Envy complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Massage Envy, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 15, 2024
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We have received 3 complaints about Massage Envy over the last 12 months. The graph below shows a monthly breakdown.
Curious about Massage Envy's track record in addressing complaints within the Beauty and Welness category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Massage Envy. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Massage Envy by calling 1-866-690-9108. If you want to reach out to Massage Envy through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from AVoiceThatMatters on 06 October 2023 about Massage Envy.
Good Afternoon, I have been a member of Massage Envy for ten years. Recently, I had the most disturbing experience ever. I felt discriminated against and uncomfortable, and I was mistreated. I feel this whole ordeal was handled very unprofessionally and... Read more
Complaint from MarylandResident on 07 August 2023 about Massage Envy.
I've tried to cancel for a week now and the Accounts department won't return my calls, much less pick up the phone when I call. If they refuse to respond for much longer I'll be forced to cancel my credit... Read more
Complaint from Friend on 17 May 2023 about Massage Envy.
I was givens gift card. I decided to use it today because of muscle tightness. I Made the appointment about 3:00 pm for 5:00pm appointment. I was feeling bad earlier and thought I could go. Before I was going to leave... Read more
Complaint from RGarza on 11 April 2023 about Massage Envy.
We had a membership for over two years. When COVID hit it was next to impossible to get massage scheduled. We went into the store and cancelled our memebership. At the time we had 8 massage credits. ... Read more
Complaint from Keli Vereb on 06 January 2023 about Massage Envy.
I was never notified by phone or in writing that my unused massage time would be revoked or expired at the end of a time period. I even paid to transfer an hour to a friend who never received her... Read more
Complaint from Shellbar67 on 13 December 2022 about Massage Envy.
My husband I have had a membership at this location for years. There have been issues and sometimes was resolved. Issues like over 3 times the front desk has scheduled us in separate rooms. We continually... Read more
Complaint from AYM0525 on 13 December 2022 about Massage Envy.
The company’s inability to provide proper stretching techniques. Which has now caused me to seek physical therapy for Vestibular. I’m dizzy all the time. Can’t bend over. Scared to drive my vehicle. Read more
Complaint from ajakeman on 08 August 2022 about Massage Envy.
I have requested cancellation from the Daphne, AL, store, Jubilee Square, AL. for the following reasons: I have contracted Covid after visiting the shop, not clean or sanitized properly I did not get full hour or 50 minute sessions during the... Read more
Complaint from snyjohnson on 30 March 2022 about Massage Envy.
Visited on 03262022 to redeem my gift card for a facial and a massage. No grace period if you are a couple minutes late they keep your credit card on file. The associate was late getting to me because of her... Read more
Complaint from Racompto on 21 May 2019 about Massage Envy.
I went to get a regular facial. I came out with a chemical peel instead did not ask for it at all. So I have a big mark in between my eyes that will not leave. I have spoke with... Read more
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