Massage Envy complaint: Unused massages revoked without no

on 06 January 2023 about Massage Envy in category Beauty and Welness

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My complaint:

I was never notified by phone or in writing that my unused massage time would be revoked or expired at the end of a time period. I even paid to transfer an hour to a friend who never received her hour because she was told it also expired.

Suggested solution:

Refund unused sessions

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