Massage Envy complaint: Unused massages revoked without no

Name: Unused massages revoked without no
Item: Massage Envy
Rating: 2
Author: Keli

Open 6 Jan 2023 154 views Beauty and Wellness

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Filed 6 Jan 2023 by Keli

I was never notified by phone or in writing that my unused massage time would be revoked or expired at the end of a time period. I even paid to transfer an hour to a friend who never received her hour because she was told it also expired.

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Case details

Status: Open
Company: Massage Envy
Filed: 6 Jan 2023
Rating: 2/5
Desired resolution: Refund unused sessions
Problem: Unused massages expired without notice
About: massage membership

Progress

Filed
Company notified
Company replied
Resolved

6 Jan 2023 Complaint filed and published
6 Jan 2023 Message from Bizzy: we notified Massage Envy about this complaint.

See all 11 Massage Envy complaints

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