Intelcom complaint?

Do you have a dispute or a bad customer experience with Intelcom? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Intelcom customer service number for parcel receivers in Canada is 1-833-640-2301. The Intelcom support page also has package tracking, a support request where you pick a topic such as package tracking or reporting an issue, and a chat option. Have the tracking number from the retailer's shipping email ready, with the delivery address and the date the parcel was due. Intelcom's head office is in Montreal, and its address is in the contact details at the top of this page.

Parcel showing as delivered when it never reached you? Raise it here as well, and we push it out to Intelcom by email, social media and printed letters.

If Intelcom shows a package as delivered but it is not there, first check around the property, the mailroom, side or back doors and with neighbours, as the Intelcom support page suggests, because drivers sometimes leave parcels out of sight. Then contact Intelcom on 1-833-640-2301 or through its support page straight away with the tracking number, and ask for the proof-of-delivery photo. Tell the retailer you ordered from at the same time, because a refund or replacement for a missing order usually comes from the merchant, who is Intelcom's customer. Keep screenshots of the tracking page and a dated note of every call and message.

Package left at the wrong address? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send Intelcom and the retailer next.

A refund for a lost or damaged Intelcom package comes through the retailer you ordered from, because Intelcom delivers on the merchant's behalf and does not know what is in the box or what it cost. The Intelcom support page says claims for damaged contents and all returns go through the merchant. Contact the retailer with your order number and the tracking number, say whether the parcel is missing or damaged, and ask for a refund or a replacement.

For damage, send photos of the outer box, the label and the contents before you throw any packaging away. Report the problem to Intelcom as well, so the delivery record shows it.

Yes: Intelcom and Dragonfly are the same delivery company. Since 2024 it keeps the Intelcom name only in Quebec and trades as Dragonfly in the other Canadian provinces, so a parcel to Ontario or British Columbia may come with Dragonfly tracking messages while a parcel to Montreal shows Intelcom. The company behind both is Intelcom Courrier Canada Inc., based in Montreal. For a delivery problem under either name, the tracking number from your shipping email is what support needs.

Dragonfly label on a parcel that went missing? We help you write the complaint in minutes, with the tracking history set out in order.

Not if it asks you to pay or share personal details before your parcel can be delivered. Intelcom says it never asks for payment or personal information in exchange for delivering a package, and its real texts come from a single short number with links only to its own website. The same rules apply to its Dragonfly messages outside Quebec.

Nothing has been reported about Intelcom here yet. Our research shows what typically goes wrong at last-mile parcel couriers: packages marked delivered that cannot be found, parcels left at the wrong door or in an unsafe spot, delivery dates that slip again and again, tracking that stops updating, and receivers sent back and forth between the courier and the retailer over a lost or damaged order.

Sent between Intelcom and the shop over the same missing parcel? Be the first to report it: your case opens the record for the next receiver waiting on an Intelcom delivery.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Intelcom through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Intelcom can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.