CouriersPlease complaint?

Do you have a dispute or a bad customer experience with CouriersPlease? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call the CouriersPlease Support team on 1300 36 1000 for anything the Help Centre does not cover, or use the Virtual Assistant chat on the CouriersPlease website and choose the option for help with a delivery. Have the consignment number from your tracking email or delivery card ready, and lodge each enquiry once: CouriersPlease says repeat requests slow things down. The CouriersPlease contact page is linked in the contact details above.

Parcel late, damaged or missing? Start your complaint here as well, and we push it out to CouriersPlease by email, social media and printed letters.

To escalate a complaint with CouriersPlease, contact the Support team on 1300 36 1000 or through the Virtual Assistant chat, say clearly that you are making a complaint, and ask for a reference number. Give your name and contact details, the consignment number, what went wrong and the outcome you want, such as a redelivery, a trace on the parcel or a claim, and attach photos of any damage. If the first reply does not settle it, answer on the same reference and ask for the complaint to be reviewed by a supervisor. The CouriersPlease corporate office is in Prospect, New South Wales; the full address is in the contact details at the top of this page.

Trace or claim that needs to go higher? Open a case with us: our trained AI keeps coaching you on what to reply to CouriersPlease and when to push again.

If CouriersPlease tracking shows a parcel as delivered but you cannot find it, check the safe places around your home, ask your neighbours, look for a delivery slip, and check whether it went to a HUBBED collection point instead, which CouriersPlease does when there is no safe place or the sender asked for a signature. Contact the business you bought from as well as CouriersPlease: under the Australian Consumer Law, the retailer that arranged the delivery is generally responsible for the goods until they reach you, so it can chase the courier, send a replacement or refund you. Keep screenshots of the tracking and your order confirmation.

If you are the receiver, claim from the retailer you bought from: it booked the delivery, can ask CouriersPlease to trace the parcel, and is the one to replace the item or refund you. If you sent the parcel yourself, report it to the CouriersPlease Support team with the consignment number, proof of what was inside and its value, and photos of the damage and the packaging; what you can recover depends on the terms of carriage and on whether you added Parcel Protect cover when you booked. Keep the box and the damaged item until the claim is settled.

Claim turned down for a parcel that arrived broken? We help you write the complaint in minutes through our complaint process, with the photos, the consignment number and the receipts together.

Be careful. CouriersPlease warns that scammers send fake texts and emails posing as parcel couriers. Its genuine texts come from the sender name Courierspls, and it says it will never ask you to change banking details. If a message pushes you to click a link to pay or update details, leave it alone.

Nothing has been reported about CouriersPlease here yet. Our research shows what typically goes wrong at parcel couriers in Australia: parcels marked delivered that never arrived, items left in an unsafe place or with the wrong neighbour, tracking that stops updating, redeliveries and collection point transfers that go wrong, damaged goods, and claims for lost parcels that pass back and forth between the courier and the retailer.

Tracking says delivered and the doorstep is empty? Be the first to report it: your case opens the record for the next person waiting on a CouriersPlease delivery.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of CouriersPlease through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with CouriersPlease can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.