Canpar complaint?

Do you have a dispute or a bad customer experience with Canpar? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Canpar customer service in Canada is on 1-800-387-9335, and you can also email customerservice@canpar.com or use the live chat on the Canpar website. Have the tracking number ready, along with the sender's name and the delivery address, because the agent looks the parcel up by its tracking number first. If the parcel went to a SMARTSpot after a missed delivery, ask which location holds it.

Parcel late, missing or sent to a pickup point you did not choose? Start your complaint here as well, and we push it out to Canpar by email, social media and printed letters.

If a Canpar parcel is late or missing, start with the tracking page on the Canpar website: it shows the last scan, any delivery attempt and whether the parcel has gone to a SMARTSpot pickup location. Canpar residential deliveries include one attempt, after which the parcel waits at a pickup location, so after a missed delivery check the tracking for the SMARTSpot that holds it before you treat it as lost.

If tracking shows the parcel as delivered and it is not there, check with neighbours and any parcel room, contact Canpar with the tracking number, and tell the sender as well, because the shipper is the one who can claim for a lost parcel. Screenshot the tracking history before it changes.

Canpar claims for loss or damage are made by the shipper, the business or person who sent the parcel, and Canpar sends its claim decision to the shipping account holder. As the receiver, tell the sender straight away and give them the tracking number, photos of the box, the label and the damage, and the date it arrived.

Keep all the packaging and the damaged item until the claim is settled, in case the carrier asks to inspect them. If you bought the item online, the seller is usually the one who arranges a replacement or refund with you while it claims from Canpar.

Damaged parcel and the seller pointing at the courier? We set out the complaint through our complaint process, and our trained AI keeps coaching you on what to send the seller and Canpar next.

Canpar's head office is in Brampton, Ontario, and the full address is in the contact details above. To escalate inside Canpar, ask customer service on 1-800-387-9335 to pass your complaint to a supervisor, quote the tracking number and any case number you were given, and put the escalation in writing to customerservice@canpar.com with a short timeline of each delivery attempt, call and reply.

Canpar has been part of TFI International, the Canadian transport and logistics group, since 2002, and it runs major sort facilities in Toronto, Montreal and Vancouver.

Nothing has been reported about Canpar here yet. Our research shows what typically goes wrong at parcel couriers in Canada: tracking that stalls between terminals, delivery attempts the receiver never saw, parcels moved to a pickup point after one residential attempt, parcels marked delivered that cannot be found, boxes that arrive crushed or opened, and loss or damage claims that only the sender can make.

Parcel sent to a pickup point after a knock you never heard? Be the first to report it, and the next Canpar receiver with the same tracking story has a case to point to.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Canpar through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Canpar can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.