Bank of America complaint?

Do you have a dispute or a bad customer experience with Bank of America? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just looking for information? Search through all 27 Bank of America complaints we received.

The Bank of America customer service number in the US is 1-800-432-1000. For a lost card or suspected fraud, the number on the back of your card connects you to the right team fastest, and most disputes can be started directly from online banking or the Bank of America app. Bank of America does not publish a general customer service email address: written contact runs through the secure message center in online banking, or in person at a branch. Have your account or card number, the transaction dates and any claim numbers ready, and write down the name of every representative you speak to.

Charged a monthly fee nobody will explain? Start your complaint here and we help you write an effective complaint fast, drawing on thousands of complaint letters that actually worked.

Report it the moment you spot it: call the number on the back of your card or use the dispute option next to the transaction in online banking or the app, and lock the card if it is still active. Bank of America opens a claim and investigates, and it will ask what you know about the transaction, so write down dates, amounts, merchant names and any contact you had with the merchant. Be aware that payments you authorized yourself, including Zelle transfers to a scammer, are treated very differently from card fraud and are much harder to reverse, which is exactly where many of the complaints here begin.

Claim denied, or the money simply never came back? Put the claim number and the full timeline in your complaint here and we open a case file, then coach you on what to send next and on when the federal and state regulators are worth bringing in.

Unexpected fees are one of the most common complaints about Bank of America here: overdraft or monthly maintenance fees that customers understood did not apply to their account, or fees that kept coming after a problem was supposedly fixed. Start by asking which fee it is and why it was charged, by phone, secure message or at a branch, and ask plainly for it to be reversed. Fee reversals are at the bank's discretion, so it helps to point to the account terms you were given, a long history with the bank, or the specific error that caused the fee.

If the answer is no and you are sure the fee was wrong, gather the account type, the fee, the date and what you were told when the account was opened: that is the material a strong complaint is built on.

If the branch or the call center cannot solve it, ask for a supervisor and insist on a case or claim number so the issue can be traced later. For problems that drag on, such as unresolved fraud claims, PPP loan issues or fees that keep reappearing, escalate in writing through the secure message center or by letter, and keep every reply, chat transcript and claim number together. Outside the bank, you can file a complaint with the Consumer Financial Protection Bureau (CFPB), which forwards complaints to the bank, or with the Office of the Comptroller of the Currency (OCC), the regulator for national banks such as Bank of America.

A complaint filed through our complaint process runs alongside those routes: we push your case out to Bank of America by email, on social media and in printed letters, and other customers with the same problem can back it up.

Not if it asks you to move money with Zelle, even to yourself, or to read out a security code. Bank of America says it never calls or texts to ask for either, and impostors often claim someone is misusing your account to rush you into acting.

So far consumers reported 27 complaints about Bank of America here, with an average rating of 1.5 out of 5. The most common themes: long waits at understaffed branches, fees that appear out of nowhere even for long-standing account holders, fraud claims that never seem to get resolved while the balance stays wrong, and trouble with PPP loans and other account problems that customer service could not untangle.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Bank of America through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Bank of America can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.