Walgreens complaint?

Do you have a dispute or a bad customer experience with Walgreens? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just looking for information? Search through all 48 Walgreens complaints we received.

The Walgreens customer service number in the US is 1-800-925-4733. For a question about a specific prescription, calling the pharmacy of your store directly is often faster, and walgreens.com has a contact section for online orders, the app and the myWalgreens rewards program. Have the store location, the date and time, your prescription or order number and the name of the staff member ready.

Refill filled at the wrong store, or a copay charged at a rate you were not quoted? Start your complaint on our website and we help you write it in minutes, drawing on thousands of complaint letters that actually worked.

Start with the pharmacist in charge at that store: ask for the pharmacy manager and explain what went wrong, whether it was a prescription that was not ready, a wrong medication or quantity, a problem with how your insurance was billed, or rude treatment at the counter. If that does not help, escalate to Walgreens customer service with the store address and the dates. For an actual dispensing error (wrong drug, wrong dose, wrong patient), keep the bottle and the label, do not take any more of the medication and tell your doctor; you can also report a dispensing error to your state board of pharmacy, which oversees pharmacies in the US.

File it through our complaint process and we bring it to the attention of Walgreens through our own channels, while other patients of that same store can confirm what you describe.

Walgreens stores are company-owned rather than franchised, so a complaint about one location can be taken to the store manager and then to Walgreens customer service. Note the store address, the date and time, what happened and who was involved: long lines because of understaffing, a return that was refused, rewards that did not apply at checkout or a pricing error. Keep your receipt, because returns and price disputes at Walgreens start from it. Name the branch, the date and what happened in your complaint here: we open a case with you and keep coaching on what to put to the store manager next and when to take it up with head office.

In-store purchases can be returned to a Walgreens store with the receipt; without a receipt, your options are more limited, so keep it. Prescription medication generally cannot be returned once it has left the pharmacy, which is why you should check the label and the contents before you leave the counter. For walgreens.com orders, start a return from your order history or through customer service. Rewards issues, such as points that never appeared or could not be redeemed, are handled by customer service with your account details and the receipt.

Be careful. Texts and emails offering a Walgreens gift card or daily cash reward for a short survey have been used to collect names, addresses and card details, sometimes asking for a small shipping fee to release the prize. Never pay a fee or enter card details to claim a prize.

So far consumers reported 48 complaints about Walgreens here, with an average rating of 1.2 out of 5. The most common themes: understaffed pharmacies with long waits and prescriptions that never get filled, rude or dismissive pharmacy staff, errors in prescription records, and trouble with rewards that do not apply or returns that get refused.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Walgreens through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem at Walgreens can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.