Filed 31 Jul 2022 by Colleen
I moved to Georgia last year. After finding local doctors, I notified the pharmacy staff of my new doctors. The staff continue to call the MD’s from out-of-state to refill my prescriptions even though I have repeatedly given them my local MD names and phone ‘s. I had to ask my previous MD’s not to refill any pharmacy requests from this Walgreens. My refills continue to get delayed or unfilled because this pharmacy staff call the wrong MD’s over and over again. I have asked them to update this information in their computers but they give some reason why they cannot do this. When I call to remedy this again and express my concern that the same problem continues, the pharmacy staff are extremely rude, cut me off from speaking, place me on eternal hold or hang up on me. This happened again this AM 73122. The tech placed me on hold after she asked me again for my local MD phone . This tech would not wait 4 seconds for me to pull up my MD’s name on my phone and put me on eternal hold, never picking up the phone again and didn’t bother to call me back. This is customer abuse and its happened many times by this pharmacy staff. I have tried several times to report this to the store manager but the pharmacy staff answer the phone and don’t transfer me to the manager. The people in the community complain about this Walgreen’s. This needs to be looked into by someone in a higher level of responsibility than a store manager. The community is basically held hostage by this pharmacy’s very poor customer service, lack of care and downright disrespect for people in the community. They are just plain unkind and rude and they support each other in their bad behavior. What is the manager doing in this store anyway?
Report
Discussion
0 comments
No comments yet. Been through something similar with Walgreens? Start the discussion above.
More Walgreens complaints
View all 48Pharmacy issues
I previously signed up to get automatic refills and to get a text when meds are ready. I checked with…
Not getting my prescriptions filled
I have used this company for years. But today I can honestly say I am mad. I would always get…
Advertisement
I am seeing ads that have black men intermingling with white women. I think it is highly unacceptable.