Walgreens complaint: Pharmacy issues
Filed 1 Sep 2022 by Laurel
I previously signed up to get automatic refills and to get a text when meds are ready. I checked with the physician on the rxs and they sent in the info 3 days ago! When I tried to call, I was put on hold, then disconnected. This has happened twice, about a week apart, and I’m getting very irritated. Tonight, the automated system tells me they didn’t have my phone number and after being on hold for 30 minutes, it than rang busy for 4 minutes and then they disconnected me. Why is it so difficult to refill a rx and then notify via text? They need to call their own system frequently and see how it DOESN’T work.
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