Wagamama complaint?

Do you have a dispute or a bad customer experience with Wagamama? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just looking for information? Search through all 14 Wagamama complaints we received.

Wagamama publishes no general customer service number, only the direct line of each restaurant, and there is no consumer email address in our data either, so the written routes are the contact form on the Wagamama website and their social media accounts. If something goes wrong during your meal, ask for the duty manager at the table first: most restaurant problems can only be put right while you are still there.

Before you contact anyone, note the branch, the date and time, your table or order number, and keep the receipt. Allergy request that did not reach the kitchen? Start your complaint here and we help you write it in minutes, with the branch, the date, the table number and the exact allergy you declared all set out.

Raise it before you pay. Ask for the duty manager, show the dish and ask for it to be remade or taken off the bill, because once you have paid and left, the branch has to reopen a closed transaction and that is a much slower route. If you ordered through Deliveroo, Uber Eats or Just Eat, the refund is handled by the delivery platform rather than by Wagamama, so start in that app with photos of what actually arrived.

Dish arrived cold, wrong or with the sides missing? Describe what you ordered, what went wrong and what you paid, and take it through our complaint process: other diners served the same way at that branch can find your case and back it up.

Tell the manager immediately and do not leave without noting the branch, the date and time, the exact dish, and the name of the person who took your order. Ask for the allergen information for the dish you were served: restaurants in the UK have to be able to give you allergen details for everything on the menu, and their answer tells you whether the mistake was in the kitchen or at the table. Photograph the dish and keep the receipt.

An allergen mistake is not only a customer service matter. In the UK you can report it to the environmental health team of the local council for the area where the restaurant is, and elsewhere to the local food safety authority: that is an inspection route the branch cannot ignore. Raise it with us in parallel and we bring the case to the attention of Wagamama ourselves.

Double charges at a restaurant usually come from one of three things: a card payment that was retried after a terminal error, a pre-authorisation that has not dropped off your statement yet, or an item or service charge added to the bill that you did not order. Check the merchant name next to each amount, because a delivery platform charge and a branch charge look different on a statement.

Ask the branch for the merchant copy of both transactions and give them the date, the time and the last four digits of your card. If the branch cannot produce a second transaction and the money has genuinely left your account, your bank or card issuer can dispute the charge for you.

So far consumers reported 14 complaints about Wagamama here, with an average rating of 1.4 out of 5. The most common themes: food arriving wrong, cold or missing items, slow and inattentive service, billing problems such as being charged twice or paying for dishes that never came, staff who brush a problem aside, and allergy requests that were not handled properly.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Wagamama through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem at Wagamama can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.