Zizzi complaint?

Do you have a dispute or a bad customer experience with Zizzi? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Zizzi takes complaints through the get in touch page on zizzi.co.uk, which routes to their customer experience team and asks you to pick the restaurant and the reason before you write. The same site has a separate route to each restaurant, which is the faster one for a booking that needs changing today. Have the booking reference or receipt, the date and time, the restaurant and photographs of the dish and the itemised bill ready, because the form asks for that detail up front. Zizzi head office is in London and handles what a restaurant cannot settle.

Meal charged in full after arriving wrong? Start it through our complaint process: we push it out by email, on social media and by printed letter.

Ask the manager to correct the bill before you pay, since a Zizzi manager can take an item off or adjust the total at the table and a refund after the card has been taken is slower. Read the itemised bill line by line, including any discretionary service charge and how the set menu has been priced, and query anything that does not match what you ordered. Where the money has already gone, write to the customer experience team through zizzi.co.uk with the restaurant, the date, the amount and a photograph of the bill. Keep the card statement until the refund lands, because that line is your proof of what was actually taken.

Use the link in your Zizzi booking confirmation email to change or cancel, and phone the restaurant directly when the meal is the same day, because online changes can lag behind what the restaurant sees. Keep the confirmation and any cancellation email, since these are what settle an argument about a deposit or a no show charge. Where a deposit was taken for a large table or a set menu, read the terms in that confirmation before the date rather than on the night. If a table you booked is not held on arrival, ask for that to be noted in writing before you leave.

Check the allergen information published on zizzi.co.uk before you go, and tell the restaurant about an allergy when you book as well as when you order, so the request reaches the kitchen rather than stopping at the table. In the UK, food businesses have to be able to say which of the listed allergens are in the dishes they serve, so asking for that information in writing is a normal request. Note who you told, what you were told back and at what point in the meal. Where an order runs through a delivery app, save the screen showing how the allergy note was entered.

Dietary request taken at the table and not carried through to the kitchen? Set it out through our complaint process and our trained AI opens a case and keeps coaching you: what to ask the restaurant to confirm in writing, when to push again, and where an allergen complaint goes next.

Nothing has been reported about Zizzi here yet. Our research shows what typically goes wrong at Italian casual dining chains on the UK high street: dishes arriving wrong, cold or far slower than the table was promised, allergen and dietary requests that do not carry through to the kitchen, bookings not held or tables moved on arrival, service charges and set menu prices that add up differently on the bill, and vouchers refused in branch.

Service charge added to a meal that went wrong from the start? Be the first to set it out here: your case opens the record the next diner reads before booking, and we help you write it up in minutes, drawing on thousands of complaint letters that worked.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Zizzi through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Zizzi can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.