My complaint:
We went to wagamamas back in the day , staff were edgy, and engaging. I’ve just returned from your greenwich restaurant. Staff walking around miserable un engaging. The drinks sat on the bar 5 minutes before some one could be bothered to bring the to our table. Side orders arrived after our main dish. All staff behaved zombie like!! Very disappointing
Suggested solution:
It’s like the company has run out of steam.
I appreciate we are living in challenging times, but that just means we move up a gear, we apply greater energy.
It looked like to me that a motorvasional speaker trainer needs to go in and share what the essence of great costumer service is. It should be a joy not torcher.