My complaint:
I visited Wagamama and ended up with food poisoning. Specific details relating to the incident were recorded on Wagamama complaint/feedback form via their website. I am unable to recall the exact details so kindly request that you refer them to the original complaint submitted.
To date, Wagamama have acknowledged their fault but have failed to offer a resolution to my complaint. They keep ignoring my messages which is adding insult to injury and adding to my experiences of frustration and distress.
My hope is to get a satisfactory outcome.
I hope to hear from you soon.
Suggested solution:
Wagamama, should refund my money, compensate me for inconvenience and distress caused by their poor service and failure to operate an effective complaints system.
