Most Common VFS Global Complaints and Tips

While VFS Global provides visa and consular services for various countries, complaint data from our community has highlighted several recurring issues. Common complaints include unfair charges, such as demanding fees for services that are free per consulate regulations, and instances of verbal harassment. Additionally, customers report being turned away at VFS offices due to unclear information and mismanagement, leading to significant financial losses.

To avoid these issues, we recommend that customers double-check fee structures and service policies directly with the consulate before making any payments. It's also advisable to bring all necessary documentation and have a backup of all communications. If faced with any issues, promptly escalate your concerns to higher authorities and document everything meticulously.

How and why file a complaint about VFS Global?

Do you have a dispute or had a bad customer experience with VFS Global? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.

We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.

Just looking for information? Search through all complaints we have received related to VFS Global.

VFS Global Customer Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about VFS Global over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on June 18, 2024

VFS Global complaints chart

We have received 4 complaints about VFS Global over the last 12 months. The graph below shows a monthly breakdown.


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VFS Global complaint statistics

Curious about VFS Global's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!

Total complaints
Open Complaints
Complaints pending
Complaints resolved
/10 11 ratings

How to contact the customer service of VFS Global?

Below, you will find the contact information for the complaint department of VFS Global. To amplify the impact of your complaint, please use our complaint form.

Contact form:

If you want to reach out to VFS Global through their own website, you can use their contact form.

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Bad reviews about VFS Global: (11)

Helpful experiences shared by verified VFS Global customers. Search, discuss and connect with other people in our community.

VFS Canada Complaint

Complaint from Olubidipe on 19 April 2024 about VFS Global.

Dear Sir/Ma, I had the worst experience with VFS Canada concerning processing of my passport request. It took them a week to even that they received my passport and failed to process it. I would appreciate it if you can kindly... Read more

Comments: 0

A Rip Off

Complaint from Abimbola on 28 July 2023 about VFS Global.

I Paid for my daughter’s passport to be delivered. VFSglobal is asking my daughter to come pick up her passport after collecting 18,700. No calls or emails sent or even attempt made to delive the passport. Also, Vfs call agent... Read more

Comments: 0

Charged extra money

Complaint from Rayhan on 14 May 2023 about VFS Global.

What is prime service? and when it is applicable? We paid everything online, we were on time and they were asking me for an extra 9500 taka as prime service cause our appointment was on 4 o clock.. why? It... Read more

Comments: 0

Turned away applicant at VFS Sylhet office

Complaint from STERLING on 21 December 2022 about VFS Global.

The applicant made an UK visa application on 26.11.22. They were told by email the VFS website to pay visa fees at the VFS Sylhet office in cash (which has been the norm for many years). Whilst applicant could pay... Read more

Comments: 0

Tourist visa application

Complaint from Ranjit007 on 26 November 2022 about VFS Global.

I attended the Birmingham office today. I submitted an email on entry which clearly stated that I am disabled. After checking my application I was informed that my current nationality was incorrect ie British subject rather than British citizen.... Read more

Comments: 0

Verbally Harassment

Complaint from Mariem on 16 October 2022 about VFS Global.

It’s very unfortunate that we had to write this complaint, but we had no choice since what happened was very unacceptable. We were informed in and email from VFS Global that we might have to divide our group of 12 applicants... Read more

Comments: 0


Complaint from smriti gupta on 04 October 2022 about VFS Global.

I need to file refund for my passport reissuance process (suggested by customer support from VFS) but there is no link to file refund. There is a mismatch between customer support suggestions and website interface. Read more

Comments: 0

Bad Services Unclear Information

Complaint from Lily.88999 on 18 August 2022 about VFS Global.

1. The staff asked me how many days I will be stay in italy. I said 7 days (17-19 sept 10-13 okt) Then after he checked, he said to me with not nice intonation and said why I say 7... Read more

Comments: 0

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