Passport withdraw
Complaint from maninder on 05 September 2023 about VFS Global.
Withdraw my passport. One month alreay contact. Read more
VFS Global complaints
VFS Global Complaint Sentiment: Neutral
Our sentiment meter has detected that VFS Global complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with VFS Global, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 17, 2024
VFS Global complaint process
Do you have a dispute or had a bad customer experience with VFS Global? Submit your VFS Global complaint through our platform to support its escalation, prompting their customer service to resolve it.
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VFS Global complaints chart
We have received 4 complaints about VFS Global over the last 12 months. The graph below shows a monthly breakdown.
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VFS Global complaint statistics
Curious about VFS Global's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!
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Total complaints
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Open Complaints
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10 ratings
How to contact the customer service of VFS Global?
Below, you will find the contact information for the complaint department of VFS Global. To amplify the impact of your complaint, please use our complaint form.
Contact form:
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VFS Global reviews: (10)
Authentic experiences shared by our community for your benefit.
claiming money to pay for infant visa application which is free of charge as per consulate
Complaint from Mr. Deb on 24 August 2023 about VFS Global.
My wife submitted visa application for two of my infants. We did all service related payment from online and also cash. After one day after my wife is receiving calls to make the payment for visa application for my two... Read more
A Rip Off
Complaint from Abimbola on 28 July 2023 about VFS Global.
I Paid for my daughter’s passport to be delivered. VFSglobal is asking my daughter to come pick up her passport after collecting 18,700. No calls or emails sent or even attempt made to delive the passport. Also, Vfs call agent... Read more
Charged extra money
Complaint from Rayhan on 14 May 2023 about VFS Global.
What is prime service? and when it is applicable? We paid everything online, we were on time and they were asking me for an extra 9500 taka as prime service cause our appointment was on 4 o clock.. why? It... Read more
Turned away applicant at VFS Sylhet office
Complaint from STERLING on 21 December 2022 about VFS Global.
The applicant made an UK visa application on 26.11.22. They were told by email the VFS website to pay visa fees at the VFS Sylhet office in cash (which has been the norm for many years). Whilst applicant could pay... Read more
Tourist visa application
Complaint from Ranjit007 on 26 November 2022 about VFS Global.
I attended the Birmingham office today. I submitted an email on entry which clearly stated that I am disabled. After checking my application I was informed that my current nationality was incorrect ie British subject rather than British citizen.... Read more
Verbally Harassment
Complaint from Mariem on 16 October 2022 about VFS Global.
It’s very unfortunate that we had to write this complaint, but we had no choice since what happened was very unacceptable. We were informed in and email from VFS Global that we might have to divide our group of 12 applicants... Read more
Refund
Complaint from smriti gupta on 04 October 2022 about VFS Global.
I need to file refund for my passport reissuance process (suggested by customer support from VFS) but there is no link to file refund. There is a mismatch between customer support suggestions and website interface. Read more
Bad Services Unclear Information
Complaint from Lily.88999 on 18 August 2022 about VFS Global.
1. The staff asked me how many days I will be stay in italy. I said 7 days (17-19 sept 10-13 okt) Then after he checked, he said to me with not nice intonation and said why I say 7... Read more
Serious mismanagement by VFS(Turkey) official leading to loss of more than 4000 SAR
Complaint from Mohammed_Najam on 18 April 2022 about VFS Global.
i have a family of 6 members(me,wife and 4 kids). When i tried to book an appointment for my family, the Gateway global website allowed only 5 members at a time slot. i booked an appointment for my wife... Read more
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