While VFS Global provides visa and consular services for various countries, complaint data from our community has highlighted several recurring issues. Common complaints include unfair charges, such as demanding fees for services that are free per consulate regulations, and instances of verbal harassment. Additionally, customers report being turned away at VFS offices due to unclear information and mismanagement, leading to significant financial losses.
To avoid these issues, we recommend that customers double-check fee structures and service policies directly with the consulate before making any payments. It's also advisable to bring all necessary documentation and have a backup of all communications. If faced with any issues, promptly escalate your concerns to higher authorities and document everything meticulously.
Do you have a dispute or had a bad customer experience with VFS Global? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to VFS Global.
Our sentiment meter has detected that VFS Global complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with VFS Global, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 27, 2025
We have received 0 complaints about VFS Global over the last 12 months. The graph below shows a monthly breakdown.
Curious about VFS Global's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of VFS Global. To amplify the impact of your complaint, please use our complaint form.
If you want to reach out to VFS Global through their own website, you can use their contact form.
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Helpful experiences shared by verified VFS Global customers. Search, discuss and connect with other people in our community.
Complaint from Olubidipe on 19 April 2024 about VFS Global.
Dear Sir/Ma, I had the worst experience with VFS Canada concerning processing of my passport request. It took them a week to even that they received my passport and failed to process it. I would appreciate it if you can kindly... Read more
Complaint from maninder on 05 September 2023 about VFS Global.
Withdraw my passport. One month alreay contact. Read more
Complaint from Mr. Deb on 24 August 2023 about VFS Global.
My wife submitted visa application for two of my infants. We did all service related payment from online and also cash. After one day after my wife is receiving calls to make the payment for visa application for my two... Read more
Complaint from Abimbola on 28 July 2023 about VFS Global.
I Paid for my daughter’s passport to be delivered. VFSglobal is asking my daughter to come pick up her passport after collecting 18,700. No calls or emails sent or even attempt made to delive the passport. Also, Vfs call agent... Read more
Complaint from Rayhan on 14 May 2023 about VFS Global.
What is prime service? and when it is applicable? We paid everything online, we were on time and they were asking me for an extra 9500 taka as prime service cause our appointment was on 4 o clock.. why? It... Read more
Complaint from STERLING on 21 December 2022 about VFS Global.
The applicant made an UK visa application on 26.11.22. They were told by email the VFS website to pay visa fees at the VFS Sylhet office in cash (which has been the norm for many years). Whilst applicant could pay... Read more
Complaint from Ranjit007 on 26 November 2022 about VFS Global.
I attended the Birmingham office today. I submitted an email on entry which clearly stated that I am disabled. After checking my application I was informed that my current nationality was incorrect ie British subject rather than British citizen.... Read more
Complaint from Mariem on 16 October 2022 about VFS Global.
It’s very unfortunate that we had to write this complaint, but we had no choice since what happened was very unacceptable. We were informed in and email from VFS Global that we might have to divide our group of 12 applicants... Read more
Complaint from smriti gupta on 04 October 2022 about VFS Global.
I need to file refund for my passport reissuance process (suggested by customer support from VFS) but there is no link to file refund. There is a mismatch between customer support suggestions and website interface. Read more
Complaint from Lily.88999 on 18 August 2022 about VFS Global.
1. The staff asked me how many days I will be stay in italy. I said 7 days (17-19 sept 10-13 okt) Then after he checked, he said to me with not nice intonation and said why I say 7... Read more
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