While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Supercell over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 16, 2024
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We have received 10 complaints about Supercell over the last 12 months. The graph below shows a monthly breakdown.
Curious about Supercell's track record in addressing complaints within the Gaming category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Supercell. To amplify the impact of your complaint, please use our complaint form.
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Authentic experiences shared by our community for your benefit.
Complaint from Gulpro on 02 February 2024 about Supercell.
I had a Class of Clans account of level 13 . Somebody stole it and hacked it , even though it was linked to my email Id .I got no mail or support from the customer service and I lost... Read more
Complaint from Luna on 21 December 2023 about Supercell.
Supercell (ClashofClans) advised that they picked up suspicious activity on my account and locked it. The suspicious activity is because I loaded the game on three of my devices as I play on three devices. I then answered all their... Read more
Complaint from nzlxsmokinhot on 24 September 2023 about Supercell.
I've had my account with supercell for many years and recently they banned my account for their reasons of the account name being inappropriate the name is NZLxsmokinhot. I don't see anything inappropriate with it at all. Their customer services... Read more
Complaint from Mr Linderman on 07 September 2023 about Supercell.
I've worked every day for years on a village. Somebody hacked into my account. I told supercell in all available ways that I'm being hacked and my email and cell number had been changed to the hacker's. They said they... Read more
Complaint from nakulgod on 25 August 2023 about Supercell.
my account of coc got hacked by a hacker who change mail coonected to supercell id so i am not receiving otp , but it shows that progress is saving by my mail these supercell peoples are dummy not helping... Read more
Complaint from AswanthJames on 13 August 2023 about Supercell.
I have played clash of clans since 10 years and now all of sudden my account has been took over by an Russian guy and lost the access to the account and I have all the prove that it's my... Read more
Made two payments for a Gold pass July 1st and 6th. Never got the gold pass however. Finally got refunded for the first attempt. It’s now August and nothing. Every time you reach out to them it’s like starting all... Read more
Complaint from SAM28 on 21 July 2023 about Supercell.
Actually my Clash Of Clans account got hacked by someone and then the hacker sold it but when i complained about it they banned my account permanently it took me 5 whole years of effort to reach that level I... Read more
Complaint from lisadb1701 on 04 June 2023 about Supercell.
I didn't got items I bought. I tried to contact the help desk and mails for 3 weeks but they said they couldn't help. After 3 weeks I got someone who could help me but they said they could't fix... Read more
Complaint from JoelV on 20 April 2023 about Supercell.
My account got hacked. I have proof and I have send countless e-mails to Support, but I guess a bot is replying in copypaste mode. Also the chatbot in Help and Support is a scam: Surge doesn't understand a thing... Read more
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