GOG.com complaint?

Do you have a dispute or a bad customer experience with GOG.com? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

GOG.com support runs through the GOG Support Center, a help site with a contact form linked in the contact details at the top of this page, and by email at support@gog.com; GOG.com publishes no phone line, and its community forums are a separate place for player-to-player help rather than for account or payment questions. Have the email address on your GOG account, the order number from the receipt email and, for a game that fails, the error message or a screenshot ready, and keep the ticket number.

Purchase charged twice or a key that will not redeem? Start your complaint here as well: we push it out to GOG.com by email, social media and printed letters.

GOG.com publishes a Voluntary Refund Policy on its support center, which sets out when a purchase can be refunded and how to ask; the current version on the GOG.com site is the one that applies, so read it before you request a refund. Requests go through the support contact form with the order number and the email address on the account, and it helps to say why the game does not work for you and what you tried, with the error message or a screenshot attached. Keep the ticket number, the date of the request and each reply, and note the date of purchase, because the policy refers to it.

Refund refused for a game that will not run? Our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

No. CD PROJEKT announced on 29 December 2025 that it had sold all of its shares in GOG sp. z o.o. to one of the group's co-founders, and GOG.com now operates independently of CD PROJEKT, with a distribution agreement under which CD PROJEKT RED games keep launching on the store. Purchases are still with GOG sp. z o.o., the company named in the site's imprint, and support still runs through the GOG Support Center, so keep your receipt emails as before: they carry the order numbers support asks for.

Purchase or account dispute to set out? Put it through our complaint process and we help you write it in minutes, drawing on thousands of complaint letters that actually worked.

Nothing has been reported about GOG.com here yet. Our research shows what typically goes wrong at digital game stores: refund requests for games that will not run on the buyer's machine, downloads and installers that fail part-way, accounts locked after a payment or a log-in from a new location, prices and currency conversions that differ from the store page, and keys or gift codes that will not redeem.

Recognize a refused refund or a locked account from your own library? Be the first to report it: your case opens the record for the next player deciding where to buy.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of GOG.com through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with GOG.com can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.