Supercell complaint?

Do you have a dispute or a bad customer experience with Supercell? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just looking for information? Search through all 30 Supercell complaints we received.

Supercell has no phone support and no support email address for players: help runs through the in-game support of each game (Clash of Clans, Clash Royale, Brawl Stars, Hay Day and the others, via the settings menu) and through the help section on supercell.com. Any Supercell phone number you find through a search is almost certainly a scam. Have your player tag, your Supercell ID email and, for purchase problems, the receipt from the App Store or Google Play ready.

Charged for a purchase that never reached your account? Start your complaint here: we help you write it in minutes, drawing on thousands of complaint letters that actually worked.

Open the support chat in the game from any device where you can install it and explain that you lost access, then answer the verification questions as precisely as you can: when the account was created, on which device, your player tag, your in-game name and any purchase receipts from the App Store or Google Play. If the account was linked to Supercell ID, the login code goes to that email address; never share that code with anyone, including people claiming to be Supercell staff. Change the password of the email account itself if you suspect it was compromised, because that is usually how the game account was taken. If support keeps turning you down, put the full timeline in your complaint here and we push it out to Supercell by email, on social media and in printed letters.

Ask through in-game support which rule you are said to have broken and whether the ban is temporary or permanent, and keep the exact wording of the reply. Bans for third-party software, account sharing or buying accounts are rarely reversed, but mistakes happen: if you have an innocent explanation, give it once, calmly, with dates and evidence such as receipts for your own purchases. Avoid opening many tickets at once, because that tends to get them closed as duplicates.

Other players who lost their account the same way can find your complaint here and back you up with their own story.

Supercell does not process the payment itself: purchases go through the App Store or Google Play, so a refund request for an accidental or unauthorized purchase goes to Apple or Google first, using the receipt for that transaction. If the payment went through but the gems or items never arrived, contact in-game support with the receipt and the order number so the purchase can be traced. Check the purchase history on your app store account and turn on purchase authentication if a child plays on your device.

Keep receipts and screenshots together: that evidence is what we use to put your case in front of Supercell.

So far consumers reported 30 complaints about Supercell here, with an average rating of 1.3 out of 5. The most common themes: hacked accounts that are nearly impossible to recover, bans and suspensions that players consider unfair, support that does not respond or does not help, verification codes that never arrive and unauthorized access to accounts.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Supercell through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Supercell can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.