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Supercell complaint: Account stolen – Supercell support refuses manual review despite full ownership proof

Open 8 views Gaming

Filed 26 Jun 2026 by Ilyas

I am the original owner of a Brawl Stars account with Player Tag 2CRPJ9JQ0. The account was hacked and the email and in-game name were changed by an unauthorized person.

Details:
– Original email (still under my full control): [email protected]
– Old in-game name before hack: LEGENDAGOVNA
– Device used to create the account: Samsung A31
– Current name on the stolen account (set by hacker): Tarekk.tn3
– Current trophies: 22,634

I have repeatedly contacted Supercell support through both the in-game chat and email. The automated bot refuses to verify me and will not connect me to a human agent, despite me providing all requested information. I am currently physically in Azerbaijan (so there is no regional block), and the blue chat button works, but the bot keeps giving automated refusals.

I have requested a manual review multiple times and offered to provide purchase receipts as additional proof. Supercell has not assigned a human to my case and continues to send generic automated responses.

I am asking for a human review of my case and restoration of my access to the account I rightfully own.

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