Sendle complaint?

Do you have a dispute or a bad customer experience with Sendle? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Sendle customer service is reached by live chat, Monday to Friday from 8am to 6pm AEST, or by email at info@sendle.com, which Sendle says it answers within one business day. Both routes are on the Sendle support page. Have your booking details, the tracking number and the sender and receiver addresses ready. If someone else booked the parcel you are waiting for, ask them for the tracking number, because they hold the booking.

Pickup missed or parcel lost on the way? Start your complaint here as well, and we send it to Sendle by email, social media and printed letters.

Sendle publishes no customer service phone number in Australia: its support page offers live chat and email only. The one number connected to Sendle appears in its privacy policy and on the contact page of its owner, McKenna Worldwide Services. That line is for privacy requests and logistics enquiries, and it is not a delivery helpline.

For a delivery problem, use the chat or info@sendle.com, and keep a copy of what you send.

Sendle is trading again under new ownership: McKenna Worldwide Services Pty Ltd bought the Sendle brand, registered trademarks and domain names and relaunched the service. It did not buy the previous company, Sendle Pty Ltd, which has stopped taking bookings.

That matters if you have something from before the relaunch. Sendle's own help pages say the relaunched Sendle cannot resolve claims about the previous business, including unused prepaid labels and parcels that were in transit, and the Sendle Relaunch section of its support page says where those claims go. Old accounts do not carry over either, so a new booking needs a new account.

A claim for a lost or damaged Sendle parcel starts with Sendle customer support, through the live chat or info@sendle.com. Sendle says you may be asked for shipment details, evidence of the contents and their value, and evidence of the loss or damage, and that claims are assessed under its terms, including its FreightSafe Warranty. Sendle books delivery through third-party carriers, so another carrier's name may appear on the tracking, but if you booked with Sendle the claim still starts there. If you are the receiver, ask the sender to raise it, and ask the shop for a refund or replacement at the same time.

Claim declined on an exclusion you do not accept? Take it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply to Sendle.

Nothing has been reported about Sendle here yet. Our research shows what typically goes wrong at parcel booking services for small senders in Australia: pickups that do not happen, parcels stuck between the booking service and the carrier doing the delivery, tracking that goes blank, claims declined for lost or damaged goods, and charges on a booking that did not go to plan.

Pickup booked, label paid for and the driver never came? Be the first to report it: your case opens the record for the next small business sending with Sendle.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Sendle through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Sendle can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.