While LightInTheBox offers a wide array of products at competitive prices, feedback from our community has highlighted several recurring issues with their service. Common complaints include difficulties in obtaining refunds, poor quality of goods received, and delays or failures in delivery. Customers also report problems with the return process, such as unresponsive customer service and lack of clear return instructions, leading to frustration and unresolved issues.
To avoid these issues, we recommend that customers meticulously read the return and refund policies before making a purchase, keep detailed records of all transactions and communications, and ensure tracking is used for any returns. If issues arise, promptly reach out to the customer service team and document all interactions for future reference.
Do you have a dispute or had a bad customer experience with LightInTheBox? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to LightInTheBox.
Our sentiment meter has detected that LightInTheBox complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with LightInTheBox, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 1 complaints about LightInTheBox over the last 12 months. The graph below shows a monthly breakdown.
Curious about LightInTheBox's track record in addressing complaints within the Retail Company category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of LightInTheBox. To amplify the impact of your complaint, please use our complaint form.
If you want to reach out to LightInTheBox through their own website, you can use their contact form.
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Helpful experiences shared by verified LightInTheBox customers. Search, discuss and connect with other people in our community.
Complaint from linrog6@aol.com on 04 June 2025 about LightInTheBox.
I ordered a duvet cover set expecting a cream/yellow background (as in their pictures online) and received one whose background is beige/grey with smudgy dark green edges. The print quality on the duvet is also poor. It looks as if... Read more
Complaint from Meems on 21 October 2023 about LightInTheBox.
The issue that I have experienced was: Items received and in no way do they match the descriptions on the website. The fabric used is cheap and nasty and essentially unwearable. I will pursue this for a full refund as I... Read more
Complaint from Nerelke on 15 September 2023 about LightInTheBox.
I bought 2 smart phones which were not compatible with my mobile phone so I returned goods via registered mail on 31/8/2023 with no acknowledgement of receipt of parcel and gave email address for notification. Gave date of purchase and... Read more
Complaint from Kenneth Frazier on 23 July 2023 about LightInTheBox.
I placed an order for two waffles shirts size large on 7/16/2023 and my method of payment completed the transaction but I have never received my order. Read more
Complaint from sukhbirhooda@hotmail.com on 20 July 2023 about LightInTheBox.
I was in Dubai for Ten days, I did place two orders on line and my friend where i living/given the address for delivery that changes. Now my goods has returned to Naqeel Facility/warehouse at Dubai. I went on application,... Read more
Complaint from Pearlmetzger@yahoo.com on 07 June 2023 about LightInTheBox.
Material was not as nice as expected. To much material in the size I ordered. Not worth what I was charged for each one. Want to return them and receive my purchase price. Read more
Complaint from AP article ID is 33XJP604932701000831506. Womans top. on 05 June 2023 about LightInTheBox.
Just need to return article so as to get my refund but this has not been possible as explained in above box marked TITLE. Tried chat online but also unhelpful. Read more
Complaint from Shob1 on 14 May 2023 about LightInTheBox.
The day I received my order I was totally dissatisfied with the quality of the fabric of the swimwear No one has been in touch despite trying to contact you This is appalling service and I knew I could request full... Read more
Complaint from jemixoxo@gmail.com on 09 May 2023 about LightInTheBox.
I bought 4 items (clothes) from lightenthebox website, and the quality of the clothes was low, the colors are pale and not similar to the website images. When I tried to return it, the precess to do was long and... Read more
Complaint from Eileen Smith on 04 May 2023 about LightInTheBox.
I have paid for my items. They haven’t been delivered Read more
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