Hoka One One Complaint Sentiment: Neutral

Our sentiment meter has detected that Hoka One One complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Hoka One One, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 26, 2024

Hoka One One complaint process

Do you have a dispute or had a bad customer experience with Hoka One One? Submit your Hoka One One complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Hoka One One.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Hoka One One complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Hoka One One?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Hoka One One complaints chart

We have received 3 complaints about Hoka One One over the last 12 months. The graph below shows a monthly breakdown.

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Hoka One One complaint statistics

Curious about Hoka One One's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!

9
Total complaints
9
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 9 ratings

How to contact the customer service of Hoka One One?

Below, you will find the contact information for the complaint department of Hoka One One. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-866-491-3125
Contact form:

You can contact the customer service of Hoka One One by calling 1-866-491-3125. If you want to reach out to Hoka One One through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Hoka One One reviews: (9)

Authentic experiences shared by our community for your benefit.

Non existent customer response

Complaint from Hoka none none on 14 July 2023 about Hoka One One.

Ordered a pair of ora recovery slides on July 6th and since then nothing, apart from money leaving my account. I sent an email enquiry on the 12 th of July thinking that a week is reasonable and still no... Read more

Comments: 0
Rating:

HORRIBLE CUSTOMER SERVICE

Complaint from Jumpintheocean on 15 June 2023 about Hoka One One.

I purchased my 5th pair of Hokas from Hoka online to take to Europe. Normally I go to retail, but this was the only place they were available These were Slip Ons (Ora Recovery Shoe 2). Unfortunately, they only... Read more

Comments: 0
Rating:

Return

Complaint from Er.1 on 17 May 2023 about Hoka One One.

I returned my new smartwatch instead of the hoka shoes I wanted to return. It has been 6 months now and they still “can’t find it”. The Supervisor was extremely rude and told me she would not make me speak... Read more

Comments: 0
Rating:

Warehouse error cost me $230.05.

Complaint from Unhappy Customer in NC on 27 March 2023 about Hoka One One.

I ordered two pairs of Anacapa hiking boots and six pairs of Speedgoats to have different sizes and widths to try on. I returned 5 pairs of Speedgoats and both pairs of Anacapa boots. I received credit for... Read more

Comments: 0
Rating:

Insoles

Complaint from Nel on 20 September 2022 about Hoka One One.

I have had these shoes for about 3 months and The insoles in them are already no good! I loved them when I first got them and now the shoe seems to be no good for runningwalking. There is no... Read more

Comments: 0
Rating:

Degraded trainer

Complaint from AlisaCuth on 04 April 2022 about Hoka One One.

I would like to address my complaint regarding my Hoka One One trainers. I purchased my trainers 1 month ago for running purposes. I did about ten 5-10K runs in them. Yesterday when I came back from my 10K run... Read more

Comments: 0
Rating:

Been waiting weeks on end to receive an exchange

Complaint from Jklug on 26 January 2022 about Hoka One One.

I have been in constant contact with Hoka reps regarding why it's taking so long to process an exchange that I mailed on January 7, 2022 and they claim they only received it January 19. It is now January... Read more

Comments: 0
Rating:

Shoe quality

Complaint from Hbsheckler on 19 December 2021 about Hoka One One.

Purchased these shoes this year . The inner padding on the back of the shoes are wearing out Read more

Comments: 0
Rating:

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