While Firehouse Subs is known for its hearty sandwiches and commitment to public safety, complaint data from our community has flagged several recurring issues with their service. Common complaints include poor customer service experiences, rude or unprofessional staff, and issues with loyalty program rewards, such as not receiving free subs when redeeming points. Additionally, some customers have expressed concerns over discrimination and the locations closing earlier than advertised.
To avoid these issues, we recommend double-checking the hours of operation before making a trip and clearly communicating any special instructions or concerns when placing an order. If you experience service-related problems, document the incident and report it to their customer service team promptly. For loyalty program issues, ensure you understand the terms and conditions to maximize your benefits.
Do you have a dispute or had a bad customer experience with Firehouse Subs? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Firehouse Subs.
Our sentiment meter has detected that Firehouse Subs complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Firehouse Subs, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 0 complaints about Firehouse Subs over the last 12 months. The graph below shows a monthly breakdown.
Curious about Firehouse Subs's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Firehouse Subs. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Firehouse Subs by calling 1-888-289-6185. If you want to reach out to Firehouse Subs through their own website, you can use their contact form.
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Helpful experiences shared by verified Firehouse Subs customers. Search, discuss and connect with other people in our community.
Complaint from 2smooth1 on 23 March 2024 about Firehouse Subs.
I came to place and order 10mins before closing they would not take my order saying that they have put up everything and stated that I was dealing wit the wrong crew saying that I couldn't get a sandwich combo... Read more
Complaint from Lepmc99 on 30 January 2024 about Firehouse Subs.
I ordered through the app for my food. I had points to get a free medium sub. It took my points and still charged me for both sandwiches. I’ve been trying to resolve this and no one seems to care.... Read more
Complaint from walterhart1969@gmail.com on 21 October 2023 about Firehouse Subs.
Me and family went to go get something to eat and I noticed that they were hiring and I needed to apply in the store so i asked for an application and the manager there act like she didn't want... Read more
Complaint from The worst customer service on 08 October 2023 about Firehouse Subs.
Oh, I recently was attempting to pick up a DoorDash order from this establishment. There were four people working behind the counter. All of which never acknowledged I was standing where I was informed to pick up DoorDash orders in... Read more
Complaint from CWM on 20 July 2023 about Firehouse Subs.
I ordered from grubhub and placed a order with firehouse subs, and order from them alot. The grubhub driver called me from the store and claimed someone else picked my food up. I spoke to the employee named Mark. I... Read more
Complaint from Rena T on 06 July 2023 about Firehouse Subs.
I sent a complaint to the local Firehouse Subs on Saturday but got no response. This is the first time I’ve had to complain about an order. First, they added mayo to my order after I checked no... Read more
Complaint from Easy to please on 09 January 2022 about Firehouse Subs.
Ordered a meal online then called in to ask if something could be added to a sandwich after asking for the addition I very nicely told the gentleman that I would be seeing him in a few minutes and he... Read more
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