While Asurion offers insurance and extended warranty services for a variety of electronics, complaint data from our community has flagged several recurring issues. Common complaints include denied claims, long wait times for resolutions, and receiving replacement devices that are damaged or of lesser quality. Customers also mention experiencing poor customer service interactions and lack of clear communication regarding their protection plans.
To avoid these issues, we strongly advise customers to thoroughly read and understand their protection plan's terms and conditions, document all claims with detailed evidence, and maintain persistent follow-ups with customer service. If problems persist, escalate the issue through the proper channels and consider reaching out to third-party consumer protection organizations for assistance.
Do you have a dispute or had a bad customer experience with Asurion? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Asurion.
Our sentiment meter has detected that Asurion complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Asurion, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 0 complaints about Asurion over the last 12 months. The graph below shows a monthly breakdown.
Curious about Asurion's track record in addressing complaints within the Insurance Companies category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Asurion. To amplify the impact of your complaint, please use our complaint form.
If you want to reach out to Asurion through their own website, you can use their contact form.
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Helpful experiences shared by verified Asurion customers. Search, discuss and connect with other people in our community.
Complaint from Appalled by Asurion on 05 December 2023 about Asurion.
I purchased a three year warranty from Asurion to cover the dash cam purchase for my car in 2021 on Amazon. I filed a claim with Asurion, and I was directed to ship the non-working camera to Asurion for repair... Read more
Complaint from cichetti on 02 October 2023 about Asurion.
I filed this claim yesterday and was told I would receive a replacement today. Then it changed to a review and noone can tell me why. I called today and Brian the agent answering my call advised there was... Read more
Complaint from Bridget1 on 08 September 2023 about Asurion.
Asurion had replace the screen on my Mac book and without even asking me if I still wanted to do the repair before they did it upon them self replace my screen with a generic product. I paid over 1,000... Read more
Complaint from Annajo on 04 June 2023 about Asurion.
I bought a bocsh dishwasher november of 2019. I also bought the assurion home depot protection plan five years. It has been an awful experience. May 19 I filed a Claim with the asurion. It started off with them delaying... Read more
Complaint from Tonya172 on 26 April 2023 about Asurion.
Lost my phone received the wrong device and paid the claim deductible once received wrong phone I returned it immediately and still have not received my refund, very aggrevated and disappointed I've always paid my bill and this is how... Read more
Complaint from @Att334Not approved on 25 April 2023 about Asurion.
I have been using asurion on my device my husband's device as well as my third children's devices for over 8 years now and it has been very unprofessional as far as customer service communication contacting as well as handling... Read more
Complaint from Sgumms87 on 15 January 2023 about Asurion.
I’ve been paying insurance for me and my kids phone devices for years. Back on April of 2022 one of my kids devices was stolen, no big deal I’ll get it replaced. Paid the deductible and the phone i never... Read more
Complaint from Lhorv14 on 29 November 2022 about Asurion.
I purchased an Acer Chromebook spin 713 and accidentally spilled water on it. I called then and was told that wasn’t covered. I read to them whet their policy stated and accidental water spill was on there. I was... Read more
Complaint from sanju sharma on 01 June 2019 about Asurion.
i lost my phone on 23 may 2019 and found it on 24 may 2019 but my friend found that so i started lost complaint to my insurance provider but before completing my document my friend told me he found... Read more
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