Air Canada Complaint Sentiment: Neutral

Our sentiment meter has detected that Air Canada complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Air Canada, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 28, 2024

Air Canada complaint process

Do you have a dispute or had a bad customer experience with Air Canada? Submit your Air Canada complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Air Canada.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Air Canada complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Air Canada?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Air Canada complaints chart

We have received 1 complaints about Air Canada over the last 12 months. The graph below shows a monthly breakdown.

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Air Canada complaint statistics

Curious about Air Canada's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!

13
Total complaints
13
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 13 ratings

How to contact the customer service of Air Canada?

Below, you will find the contact information for the complaint department of Air Canada. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-888-247-2262
Contact form:

You can contact the customer service of Air Canada by calling 1-888-247-2262. If you want to reach out to Air Canada through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Air Canada reviews: (13)

Authentic experiences shared by our community for your benefit.

Wrong boarding card

Complaint from Mohammed Abu on 15 May 2023 about Air Canada.

My flight was on May 12, 2023, at 2 A.M. From Dubai to Toronto and Toronto to Regina on May 12 at 16.45 with Air Canada. I was supposed to get an Air Canada boarding card, but I got an... Read more

Comments: 0
Rating:

terrible baggage service

Complaint from Bob_S on 16 January 2023 about Air Canada.

We were on a flight from YYC to YYZ enroute to EWR on 14 Jan 2023. We offered to check our hand baggage to the final destination but could not because our airline changed for the 2nd part of the... Read more

Comments: 0
Rating:

Air Canada not responding to my claim

Complaint from CMEB4DK on 15 October 2022 about Air Canada.

This is the email I sent to Air Canada. Till today, they have not responded. On my flight to Lisbon, I was in seat 3K and it was not functional and did not recline at all. 20 days later on... Read more

Comments: 0
Rating:

ETKT 0142156478020 Aeroplan 185027497 and182268422

Complaint from msvirick on 07 October 2022 about Air Canada.

Sydney to Cancun Plane grounded on gate (unavailable free gate..no weather disruption ) for long time to miss connection to Cancun. Stayed in Toronto overnight shortening vacation that was prepaid and lost 500$ for that day Requesting compensation for inconvenience and loss of money Could be... Read more

Comments: 0
Rating:

Refund

Complaint from Say-No-To-Air-Canada on 03 September 2022 about Air Canada.

I asked for a refund and not sure where in the world there was a checkbox where it asked for convert US$ to aeroplan points. I think that was the default and that is the reason I did not see... Read more

Comments: 0
Rating:

Claim for luggage delay

Complaint from Ron.Gaffney on 11 August 2022 about Air Canada.

Airline lost our luggage sometime during a flight from Fredericton, NB, to Montreal to Toronto and on to Dublin, Ireland, June 24th25th, 2022.. One piece of luggage was returned within 15 days, but a second piece was lost for 33... Read more

Comments: 0
Rating:

flight delay

Complaint from CYH on 10 July 2022 about Air Canada.

My flight to Paris (AC872) is delayed for at least 4 and 12 hrs. I was at the airport and check in 2 12 hours before 7:30 pm (the original flight schedule). According to the Canadian Transportation... Read more

Comments: 0
Rating:

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