While USAA offers a range of financial services to its members, complaint data from our community has highlighted several recurring issues that customers often face. Common complaints include lost check deposits, difficulties with auto and homeowner claims, and frustrations with delayed or denied refunds. Additionally, customers report that deposits of emergency funds are being held, penalties for minor delays, and problems with the USAA mobile app.
To avoid these issues, we strongly advise customers to document all transactions and communications meticulously, keep all relevant receipts and records, and to regularly monitor their accounts through the USAA mobile app. If issues arise, promptly contacting customer service and escalating the matter if necessary can help ensure a quicker resolution.
Do you have a dispute or had a bad customer experience with USAA? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to USAA.
Our sentiment meter has detected that USAA complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with USAA, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 0 complaints about USAA over the last 12 months. The graph below shows a monthly breakdown.
Curious about USAA's track record in addressing complaints within the Insurance Companies category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of USAA. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of USAA by calling 1-800-531-8722. If you want to reach out to USAA through their own website, you can use their contact form.
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Helpful experiences shared by verified USAA customers. Search, discuss and connect with other people in our community.
Complaint from Johnsonzeb on 20 December 2023 about USAA.
I recently mailed a deposit to USAA because it exceeded the allowable limit through the phone application. I called USAA to determine how to deposit a check. USAA told me that I needed a special deposit ticket which... Read more
SHALOM! I was told this woman attends this church. It breaks my heart to see people who represent a congregation that help the church during service hours only, but outside the body of Christ. They are venom piercing the hearts... Read more
Complaint from JBo24 on 21 July 2023 about USAA.
Yes. My auto insurance carrier USAA has been toying around with myself and the shop that has my vehicle for 2 months now. The body shop they initially sent the car to has no mechanical expertise and did not know... Read more
Complaint from sdrums on 03 April 2023 about USAA.
USAA has acted in bad faith for duration of property insurance claim. Admittedly ignored all attempts at correspondence for two months. Redirected claim through 19 different adjusters. Next to last one pointedly lied to me about my legal options,... Read more
Complaint from QUANDA BROWN on 22 March 2023 about USAA.
My account was frozen on December 6, 2022 and I was told I had to wait for 60 days for the funds to be returned. I still do not have my money. Read more
Complaint from Nick C on 13 March 2023 about USAA.
I left the Army on February 16th after given two weeks notice of my discharge. As soon as I knew that I indicated that by filling out USAA's transitioning service members resources. On March 1st I received no more income... Read more
Complaint from Raquel T on 20 September 2022 about USAA.
USAA closed my account September 1st, 2022, I am fine with that. They are illegally withholding my founds for up to 60 days. I have no overdraft or pending payments that they can use as a excuse to hold my... Read more
I have done my part to reach out and help usaa resolve my claim for hitting another person Once it was time to pay the company for the accident and take my rental back they wanted information that they should... Read more
Complaint from 9arrett on 18 January 2022 about USAA.
I complained about a late penalty on a personal loan I had co-signed for my son because of complications arising from a winter storm that resulted in power outages all over North Carolina and my city in particular but was... Read more
Complaint from Xmaster on 14 January 2022 about USAA.
USAA Mobile Apps for androids is broken. After the checks photos are taken the CONTINUE button pops up but the app stalls at that point. The exact thing happens on the Beta app. I called the bank and the Rep was... Read more
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