My complaint:
Yes. My auto insurance carrier USAA has been toying around with myself and the shop that has my vehicle for 2 months now. The body shop they initially sent the car to has no mechanical expertise and did not know what to look for when fixing the bumper from when my car was rear ended. USAA then told me to bring the car somewhere else for a second opinion since the car was still not driveable. When they shop sent them the quote explaining what happened and why it was indeed cause by the accident USAA refused to call them for clarification and denied the claim. I have requested for someone to call me for two weeks with no response.
Suggested solution:
Contact the actual mechanic that has my vehicle and authorize the repairs so I can get my vehicle back.
