While OnBuy offers a broad range of products with competitive prices, complaint data from our community has flagged several recurring issues that customers have faced. Common complaints include difficulties returning orders, extensive delays in receiving refunds (with some payments on hold for more than 180 days), and problems with orders not arriving as expected. Additionally, many users report challenges in contacting customer service for assistance.
To avoid these issues, we strongly advise customers to thoroughly read the return and refund policies before making a purchase and keep detailed records of their transactions. It's also beneficial to track orders regularly and contact customer service immediately if any issues arise. Documenting all interactions and keeping proof such as emails and tracking information can significantly help resolve disputes more swiftly.
Do you have a dispute or had a bad customer experience with OnBuy? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to OnBuy.
Our sentiment meter has detected that OnBuy complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with OnBuy, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 4, 2026
We have received 1 complaints about OnBuy over the last 12 months. The graph below shows a monthly breakdown.
Curious about OnBuy's track record in addressing complaints within the Retail Company category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of OnBuy. To amplify the impact of your complaint, please use our complaint form.
For OnBuy support through email, send your inquiry to socialmediagb@onbuy.com. If you want to reach out to OnBuy through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Helpful experiences shared by verified OnBuy customers. Search, discuss and connect with other people in our community.
Complaint from Jules7777 on 18 September 2025 about OnBuy.
I purchased an Apple iPhone through OnBuy on 26/6/25 for £649.99 which was subject to a cashback of £32.50 which could be spent on further purchases through OneBuy or refunded to me. I elected for the latter but quickly found... Read more
Complaint from sheside on 12 January 2024 about OnBuy.
Radio Cassette purcased 4th January. Money taken. No order number etc. Need to return have registered account to follow suggested procedure. Account says I have no orders.?????? Read more
Complaint from Ibrahim on 27 December 2023 about OnBuy.
I am a seller on Onbuy and they suspended my account in july and stated that my funds would be released on 10/12/2023 now it has been 27/12/2023 and still onbuy has not release my funds and they are not... Read more
Complaint from Cchloe on 29 November 2023 about OnBuy.
The issue that I have experienced was: I placed an order on the onbuy website on the 9th of November and was advised that item would be delivered at the latest 17th of November. This item has still not been... Read more
I have ordered a watch in onbuy and payment plan was set through klarna. I have already returned the watch and my refund has not credited but also it has deducted all the money each month I have lost 150... Read more
Complaint from Rhysmat222 on 23 August 2023 about OnBuy.
I placed an order online and I have not received my order ation number or emails I am unable to log into onbuy or get hold of them as they don’t have any way of contacting them Read more
Complaint from ORDER NO. TZG6TK 14 SALIM on 19 July 2023 about OnBuy.
I suppose receiving my package 📦 today is not arrived is still pending wit £6.90 delivery charges and the seller keep saying is on the way but is on dispatch, since the 15/07, the seller won't deal with this matter... Read more
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified reviews from real people
