Our sentiment meter has detected that OnBuy complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with OnBuy, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 25, 2024
Do you have a dispute or had a bad customer experience with OnBuy? Submit your OnBuy complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 6 complaints about OnBuy over the last 12 months. The graph below shows a monthly breakdown.
Curious about OnBuy's track record in addressing complaints within the Retail Company category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of OnBuy. To amplify the impact of your complaint, please use our complaint form.
For OnBuy support through email, send your inquiry to socialmediagb@onbuy.com. If you want to reach out to OnBuy through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from sheside on 12 January 2024 about OnBuy.
Radio Cassette purcased 4th January. Money taken. No order number etc. Need to return have registered account to follow suggested procedure. Account says I have no orders.?????? Read more
Complaint from Ibrahim on 27 December 2023 about OnBuy.
I am a seller on Onbuy and they suspended my account in july and stated that my funds would be released on 10/12/2023 now it has been 27/12/2023 and still onbuy has not release my funds and they are not... Read more
Complaint from Cchloe on 29 November 2023 about OnBuy.
The issue that I have experienced was: I placed an order on the onbuy website on the 9th of November and was advised that item would be delivered at the latest 17th of November. This item has still not been... Read more
I have ordered a watch in onbuy and payment plan was set through klarna. I have already returned the watch and my refund has not credited but also it has deducted all the money each month I have lost 150... Read more
Complaint from Rhysmat222 on 23 August 2023 about OnBuy.
I placed an order online and I have not received my order ation number or emails I am unable to log into onbuy or get hold of them as they don’t have any way of contacting them Read more
Complaint from ORDER NO. TZG6TK 14 SALIM on 19 July 2023 about OnBuy.
I suppose receiving my package 📦 today is not arrived is still pending wit £6.90 delivery charges and the seller keep saying is on the way but is on dispatch, since the 15/07, the seller won't deal with this matter... Read more
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