OnBuy complaint: Refund

Name: Refund
Item: OnBuy
Rating: 1
Author: Rahul

Open 30 Oct 2023 109 views Retail Company

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Filed 30 Oct 2023 by Rahul

I have ordered a watch in onbuy and payment plan was set through klarna. I have already returned the watch and my refund has not credited but also it has deducted all the money each month I have lost 150 pounds. I have tried different ways to contact them. When doing the purchase I used a guest email address. Since I have not made an account now I can’t contact them.

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Case details

Status: Open
Company: OnBuy
Filed: 30 Oct 2023
Rating: 1/5
Desired resolution: By helping me get my refund
Problem: Returned watch, refund not received
About: watch
At stake: £150

Progress

Filed
Company notified
Company replied
Resolved

30 Oct 2023 Complaint filed and published
30 Oct 2023 Message from Bizzy: we notified OnBuy about this complaint.

See all 7 OnBuy complaints

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