OnBuy complaint: Refund

Complaint from Laveeniya reported on 30 October 2023 about OnBuy

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My complaint:

I have ordered a watch in onbuy and payment plan was set through klarna. I have already returned the watch and my refund has not credited but also it has deducted all the money each month I have lost 150 pounds. I have tried different ways to contact them. When doing the purchase I used a guest email address. Since I have not made an account now I can’t contact them.

Suggested solution:

By helping me get my refund

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